Offer summary

Qualifications:

5+ years of overall IT experience with at least 3 years in application Middleware administration/support., Proficiency in technologies such as Java, Tomcat, Apache, and Unix., Experience with tools like Remedy, ServiceNow, JIRA, and Confluence, along with knowledge of ITIL and Agile methodologies., Strong analytical troubleshooting skills and excellent communication abilities..

Key responsibilities:

Provide L1/L2 24x7 support for high availability external customer-facing websites.

Monitor alerts, perform health checks, troubleshoot issues, and manage escalations.

Apply middleware updates, patches, and configuration changes as needed.

Participate in risk and security-related activities and document system configurations.

Job description

Exp -8+yrs

Notice period-Immediate 15days

Location-Bangalore

POSITION OVERVIEW : Middle ware Support Sr. Analyst

Relevant Exp - 5+ years

Must have skills - Tomcat, Apache, Web logic, Java

Location - Bangalore

Shift Timing - early and afternoon shifts, 24/7/365 on-call on rotation.

The Middleware Support Analyst is primarily responsible for providing L1/L2 24x7 support in a complex and high availability external customer facing websites. Additional responsibilities include but not limited to the following.

Responsibilities:

• Alert monitoring, perform health checks, trouble-shooting issues, perform escalation, managing bridge calls, perform root cause analysis and document knowledge articles

• Support web sites (application, Middleware & infrastructure tiers) both within the organization and external at the hosting provider

• Applies middleware updates, patches, and configuration changes

• Responsible for adding, removing, or updating user account information, and resetting passwords, security and documenting the configuration of the system

• Participate in risk and security related activities

Qualifications:

• 5 years overall IT experience with at least 3 years' experience in application Middleware administration/support in technologies related to the web (Java, Tomcat, Apache, Unix etc.)

• Experience in supporting external customer facing websites

• Experience with tools like Remedy, ServiceNow, JIRA, Confluence, and SharePoint, and understanding of ITIL concepts and Agile methodology

• Well-developed analytical troubleshooting and problem resolution skills, including the ability to analyze complex situations

• Excellent communication skills, inter-personal skills including strong facilitation and coordination skills

• High level of initiative and ownership mentality

Required profile