Offer summary

Qualifications:

Excellent customer service skills, Strong verbal and written communication skills, Effective interpersonal skills, Proficient in computer navigation and operation.

Key responsibilities:

Provide customer support by phone for inbound issues

Troubleshoot and resolve customer problems

Document and track support requests

Meet job standards for quality and performance

Job description

Teleperformance is a global digital business services company.The company provides comprehensive, AI-powered service portfolio from front-office customer care to back-office functions, including customer care, technical support, debt collection, social media services, trust and safety services that help defend both online users and brand reputation, and other services.

What you will be doing

Provides customer support by phone to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
Meets standards of job, such as quality standards, adherence to schedule and average handle time.
May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.

What you bring

Excellent customer service skills that build high levels of customer satisfaction
Excellent verbal and written communication skills
Demonstrates effective people skills and sensitivities when dealing with others
Computer navigation and operation skills
Ability to work both independently and in a team environment
Ready to work in rotational shift (24x7)

Required profile