Offer summary

Qualifications:

Excellent customer service skills to ensure high levels of customer satisfaction., Strong verbal and written communication skills., Effective interpersonal skills for dealing with diverse customers., Proficient in computer navigation and operation..

Key responsibilities:

Provide customer support via phone, email, or instant messaging.

Troubleshoot customer problems and identify root causes.

Track and document inbound support requests accurately.

Meet job standards including quality, schedule adherence, and average handle time.

Job description

What you will be doing

Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
Meets standards of job, such as quality standards, adherence to schedule and average handle time.
May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.

What you bring

Excellent customer service skills that build high levels of customer satisfaction
Excellent verbal and written communication skills
Demonstrates effective people skills and sensitivities when dealing with others
Computer navigation and operation skills
Ability to work both independently and in a team environment
Ready to work in rotational shift (24x7)

Required profile