Offer summary

Qualifications:

Master’s or Bachelor’s Degree in IT or related technical field is required., 4-7 years of total IT experience is necessary., Strong analytical skills to identify trends and root causes of incidents., Excellent communication skills are essential for effective collaboration..

Key responsibilities:

Analyze and report incident data to identify trends and potential problems.

Initiate actions to resolve service interruptions identified during proactive analysis.

Facilitate technical meetings and lead post-mortem investigations into high-impact faults.

Manage root cause analysis and produce reports on the performance of the Problem Management process.

Job description

Company Description

Our Parent Organization, NEC Corporation, is a 25 billion Company with offices spread across the globe.
NEC is a multinational provider of information technology (IT) services and products, headquartered in Tokyo Japan with 122 years of experience in evolution with technology and innovation. It is recognized as a ‘Top 50 Innovative Company’ globally

NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.”
NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential.

NEC Software Solutions (India) Private Limited! is based in Mumbai (Worli & Airoli) and Bangalore with an employee strength of 1500+.
It is one of the foremost providers of end-to-end IT services across various sectors.
We work with diverse industry verticals which include publishing, media, financial services, retail, healthcare and technology companies around the world. Our customers range from two-person startups to $bn listed companies.

We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and user experience.
Supported by more than 1300 exceptionally talented manpower, we are a hub for offshore support and technology services

Job Description

Total IT Experience: 4-7 years

Analysis and reporting of incident data to identify trends, potential problems and root causes ·
Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the IT infrastructure ·
Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organization and manage issues through to resolution. ·
Diagnosis to determine whether new incidents are related to known errors or existing problem records · Facilitating and coordinating technical meetings ·
Leading and facilitating post mortem investigations into high impact faults. ·
Managing root cause analysis between technical teams. ·
Initiating actions to fix interruptions to service caused by errors/faults in the IT infrastructure. ·
Production of statistics and reports to demonstrate performance of the Problem Management process