Offer summary

Qualifications:

MCSE, CCNA, or similar certifications are desirable., Knowledge in SQL is essential., Strong customer service experience and excellent time management skills are required., Excellent written and verbal communication skills are necessary..

Key responsibilities:

Provide technical support for Windows applications, troubleshooting and resolving issues.

Manage IT inventory and ensure its proper maintenance.

Handle helpdesk operations, including Active Directory management and application unlocking.

Troubleshoot and maintain Microsoft Windows Server and administer VMware environments.

Job description

Company Overview:

Intuitive Apps is a leading software development company specializing in creating innovative solutions for Windows applications. With a strong focus on customer satisfaction and quality, we strive to deliver the best technical support to our clients.

Role and Responsibilities:

As an IT Support with SQL, your responsibilities will include:

Providing technical support for Windows applications, including troubleshooting and resolving issues
Managing IT inventory and ensuring its proper maintenance
Expertise in helpdesk operations, including Active Directory management and unlocking applications
Hands-on experience in application support and password reset
Troubleshooting and maintaining Microsoft Windows Server & Active Directory
Administering VMware and managing DR environments
Adhering to ISO 9001:2008 and ISO 27001 policies and procedures

Candidate Qualifications:

To be successful in this role, you should have:

MCSE, CCNA, or similar certifications (desirable)
Knowledge in SQLs
Strong customer-centric career experience and excellent time management skills
Ability to work within a customer-focused team
Excellent written and verbal communication skills
Proven ability to quickly learn new technical domains and train others
Flexibility to work in an operational environment, rotational shifts, and on-call schedule