Offer summary

Qualifications:

Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's preferred)., Proven experience in restaurant operations, particularly in managing new restaurant openings., Strong leadership skills and excellent interpersonal and communication abilities., Detail-oriented with proficiency in restaurant management software and Microsoft Office Suite..

Key responsibilities:

Oversee the successful launch and day-to-day operations of new restaurant locations.

Collaborate with culinary, design, and construction teams to develop pre-opening plans.

Recruit, hire, and train restaurant staff to ensure exceptional customer service.

Monitor financial performance and implement strategies to achieve revenue and profitability goals.

Job description

Job Description: New Restaurant Operations Head

Position: New Restaurant Operations Head

Department: Restaurant Operations

Reports To: Director of Operations

Location: Mumbai (Traveling Pan India)

Job Summary:

The New Restaurant Operations Head is responsible for overseeing the successful launch and efficient day-to-day operations of new restaurant locations within the organization. This role involves coordinating with various departments, ensuring compliance with quality and service standards, and creating a memorable dining experience for patrons. The New Restaurant Operations Head will play a crucial role in shaping the restaurant's initial reputation and establishing a foundation for long-term success.

Key Responsibilities:

1. Pre-Opening Phase:

- Collaborate with the culinary, design, and construction teams to assess potential new restaurant locations.

- Develop comprehensive pre-opening plans, including staffing, training, menu planning, and operational processes.

- Ensure that the restaurant layout, decor, and ambiance align with the intended guest experience.

2. Staffing and Training:

- Recruit, hire, and onboard restaurant staff, including servers, chefs, kitchen staff, and support personnel.

- Develop and implement training programs to familiarize new hires with the restaurant's culture, menu offerings, service standards, and safety procedures.

- Ensure that all staff members are trained to provide exceptional customer service and uphold the restaurant's image.

3. Operational Excellence:

- Establish and enforce standard operating procedures (SOPs) for various restaurant functions, including guest services, food preparation, kitchen operations, and cleanliness.

- Monitor and analyze key performance metrics to identify operational strengths and areas for improvement.

4. Menu Implementation and Quality Assurance:

- Collaborate with the culinary team to ensure smooth menu implementation, including ingredient sourcing, recipe standardization, and presentation consistency.

- Conduct regular quality assurance checks to ensure that food and beverage offerings meet the restaurant's standards and guest expectations.

5. Guest Experience:

- Create an environment that prioritizes an exceptional dining experience, ensuring that every guest visit reflects the restaurant's values and fosters customer loyalty.

- Respond to guest feedback and concerns promptly and effectively.

6. Compliance and Safety:

- Ensure compliance with all relevant health, safety, and sanitation regulations.

- Implement and monitor food safety protocols to maintain a hygienic and safe dining environment.

7. Financial Management:

- Collaborate with the finance department to develop and manage restaurant budgets, including expenses, labor costs, and operational expenditures.

- Monitor financial performance and implement strategies to achieve revenue and profitability goals.

8. Communication and Collaboration:

- Foster open communication and collaboration with various departments, including marketing, HR, finance, and procurement, to ensure seamless restaurant operations.

Qualifications and Skills:

- Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's preferred).

- Proven experience in restaurant operations, including managing new restaurant openings.

- Strong leadership skills with the ability to motivate and guide teams.

- Excellent interpersonal and communication abilities.

- Analytical mindset with the ability to use data for decision-making.

- Detail-oriented with a commitment to maintaining high standards of service and quality.

- Adaptability and the ability to thrive in a fast-paced, dynamic environment.

- Proficiency in restaurant management software and Microsoft Office Suite.

The New Restaurant Operations Head is a pivotal role that requires a strategic thinker, a hands-on leader, and a dedicated advocate for delivering an exceptional dining experience. The successful candidate will contribute significantly to the growth and reputation of the organization's restaurant portfolio.

Required profile