Client Servicing Executive

Who are we, Fashion TV, the world’s largest fashion and lifestyle media brand, is built on decades of commitment and dedication to transfigure the luxury lifestyle industry in the nation. FTV is all about having you indulge in an awe-inspiring experience of gentility, style and luxury. With breath-taking interiors and stunning modernistic designs, FTV is the perfect mix of elegance and vogue in addition to ample segregation of space and copious amenities.

• Ensuring a positive and professional client service experience.

• Managing client inquiries via phone, email, online, or in person.

• Directing client complaints or complex queries to relevant departments in a timely manner.

• Coordination across functions to check campaign requirements are met

• Providing client satisfaction through proper assistance on products and services.

• Expediting serious issues to management toward prompt resolution.

• Building positive client relations by checking in regularly and following up on active processes.

• Maintaining client records and documenting processes.

• Identifying potential client services concerns and facilitating proactive intervention steps.

• Keeping track of new products on offer, as well as emerging trends in client services.

• Recommending product improvements based on client services feedback.

• Bachelor's degree in marketing, business, or a related field. Relevant certifications are a plus.

• Knowledge of marketing strategies

• Superb verbal and written communication skills

• Strong problem-solving skills

• Ability to work well in a team environment

• Strong analytical skills

• Highly developed attention to detail

• Ability to work in a fast-paced environment

• Ability to prioritize tasks and meet deadlines Agency experience: 1year (digital/mainline