Clinical Team Assistant (Remote)

SUMMARY:

The Clinical Team Assistant assists the Clinical Healthcare Professionals in completing daily

tasks. This role communicates between referrals and patients, requests prescriptions,

completes patient requests, and assists where needed.

ESSENTIAL FUNCTIONS:

1. Completes Compliance CMB tasks daily; including contacting patients, scheduling appointments, and completing Sleep Glad or Telehealth appointments that do not require an HCP.
2. Reviews insurance compliance requirements with patients.
3. Educates patients on the use & cleaning of their PAP machine & supplies.
4. Assists in PAP charting when needed.
5. Supports the continuum of care by creating and/or overseeing care plans, communicating with the physician or other clinicians, identifying, and resolving patient care issues whenever possible.
6. Maintains current and thorough knowledge of DASCO equipment and services. May assist with quality control, maintenance of equipment, and general support of daily Clinical Outcomes Team operations.
7. Completes supply orders for various supplies per patient request.
8. Other duties as assigned by the Manager.

REQUIRED EDUCATION AND/OR EXPERIENCE:

High School diploma or GED equivalent

PREFERRED EDUCATION AND/OR EXPERIENCE:

1. Six months experience in the medical/insurance/healthcare field.

ADDITIONAL QUALIFICATIONS:

None.

COMPETENCIES:

• Conflict Management
• Customer service/client focus
• Empathy
• Detail-oriented
• Stress management

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a full-time position, and hours of work and days are Monday through Friday, 8:00

a.m. to 5:00 p.m. with flex scheduling and/or work-at-home opportunities based on

department needs and individual performance.

SUPERVISORY RESPONSIBILITY:

This position has no supervisory role.

WORK ENVIRONMENT:

This is a work-from-home position. Travel to the office only when required (i.e. training,

meetings that cannot be completed via Zoom). This role routinely uses standard office

equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by

an employee to successfully perform the essential functions of this job.

The employee is typically required to sit; occasionally required to stand, climb or

balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or

move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific

vision abilities required by this job include both close and distance vision, color and

peripheral vision, depth perception, and the ability to adjust focus.

TRAVEL:

Travel is not typically required for this position.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive

listing of activities, duties, or responsibilities that are required of the employee for this

job. Duties, responsibilities, and activities may change at any time with or without notice.