Healthcare Operations Director

WHO WE ARE:

Facktor Healthcare Consulting partners with mission-driven organizations—including Federally Qualified Health Centers (FQHCs), hospitals, health plans, medical groups, academic programs, IPAs, and foundations—to help them deliver high-quality, sustainable care. We meet clients where they are, offering hands-on, customized support to solve operational challenges, strengthen financial performance, and scale impact. Our consultants bring deep expertise in strategic planning, clinic development, financial modeling and management, quality improvement, and more. From our interim management roles to project-based support, we work across functions to ensure organizations are compliant, resilient, and positioned for growth. At Facktor, we’re not just advisors—we’re collaborators, committed to advancing equitable care and stronger health systems.

WEBSITE: facktorhealth.com 

WHAT YOU’LL DO:

In close partnership with other Facktor team members, the Director will support the scoping, implementation, and delivery of projects that are high-profile, technical, and grounded in best practice operational outcomes to clients in community healthcare. This position requires a dynamic leader with a proven track record of success in healthcare operations management, and experience with leading teams, and team development.

The ideal candidate will possess a unique blend of technical expertise, including FQHC experience, and managerial acumen to drive organizational growth and achieve operational excellence and should be able to work independently, managing tasks with minimal supervision. Attention to detail and strong written and verbal communication skills are essential, as you will be expected to effectively document and present complex information to both internal teams and clients. You will be expected to proactively contribute to multiple projects simultaneously, from start to finish, ensuring seamless integration into client operations and delivering strategic and operational success. Additionally, you will support Facktor’s own product development, client relationship building, and business strategy as needed.

Roles at Facktor are differentiated by their level of autonomy, leadership, judgment, expertise, decision-making authority, business development, client relations, and project management. As a Director, the following are essential to meeting expectations in addition to the qualities listed above:

Autonomy: Ability to identify problems and take initiative and develops long-term solutions that benefit the entire team.

Project Management: Serves as project lead.

Leadership: Leads and shapes the direction of their teams, functions, and division, and proposes and achieves strategic objectives in collaboration with the division lead.

Judgement: Effectively employs change management practices to align leadership and staff with new ideas or decisions.

Decision Making: Responsible for decision-making with direct reports and project assignments, in collaboration with their supervisor.

Business Development: Thinks creatively about growth strategies, skillfully promotes services to clients, Able to conduct presentations at conferences promoting service lines, and proactively identifies supplemental consulting opportunities across divisions.

Expertise: Extensive expertise in their field, often considered a thought leader within the organization, able to step into interim Director or C-suite roles.

Client Relations:  Establishes and maintains client relationships in good standing. Has the trust and respect of clients. Able to facilitate client meetings independently and think strategically about addressing client needs with minimal support.

ADDITIONAL RESPONSIBILITIES:

• Lead interim COO engagements, serving as the acting COO for client organizations.
• Provide hands-on operational leadership, partner with executive teams and stakeholders, and drive execution on organizational priorities to ensure continuity, stability, and progress.
• Provide strategic leadership and direction to client organizations on operational strategy, best practice, and methodology. 
• Ability to develop and implement policies, procedures, and protocols to optimize efficiency, productivity, and patient satisfaction.
• Experience with core FQHC operational and administrative functions including: front office & registration, back-office and nursing, referrals, health information technology, information systems & outpatient software systems (preferred candidates will have experience with Epic, athenaOne, eClinicalWorks, and/or NextGen)
• Experience working with C-suite & other senior healthcare leaders to achieve strategic goals. 
• Stay abreast of industry trends, technological advancements, and regulatory changes to inform strategic decision-making and drive innovation.
• Perform other duties as assigned.

As a senior consultant you will fulfill the following responsibilities for a client in an interim or in a project-based capacity:

• Lead and mentor a multidisciplinary team of managers and supervisors, fostering a culture of accountability, collaboration, and continuous improvement.
• Monitor key performance indicators (KPIs) and performance metrics to evaluate operational performance and identify areas for improvement.
• Ensure compliance with all regulatory requirements, accreditation standards, and industry best practices.
• Drive initiatives to enhance quality of care, patient safety, and clinical outcomes through process improvement and evidence-based practices.
• Foster strong partnerships with internal and external stakeholders, including healthcare providers, community organizations, and government agencies.

WHAT WE LOOK FOR:

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field required; Master’s degree preferred.
• Minimum of 10 years of progressive leadership experience in healthcare management, preferably within an FQHC or similar healthcare setting.
• Strong understanding of healthcare operations, finance, regulatory compliance, and quality improvement methodologies.
• Demonstrated ability to develop and implement strategic operational initiatives, and performance improvement projects.
• Excellent interpersonal, communication, and team-building skills with the ability to influence and collaborate effectively across all levels of the organization.
• Proven track record of driving results, managing change, and fostering a culture of innovation and continuous improvement.
• Knowledge of electronic health records (EHR) systems, healthcare informatics, and data analytics preferred.
• Proven problem-solving skills, independent decision-making, and ability to navigate ambiguity.
• Proactive—does not wait for things to happen—makes them happen.
• Superior written, verbal, and interpersonal communications skills.
• Excellent organizational and time-management skills.
• Ability to build trusted relationships with clients and colleagues.
• Mission Driven- motivated by working with non-profits who deliver high quality care
• This role requires the flexibility to work EST, CST and PST.
• Ability to work an average of 48 hours a week

LOCATION: Facktor supports a remote office environment. Ideally located in the San Francisco Bay Area.

DIVISION: Operations

SCHEDULE: Full-Time

SALARY RANGE: $150,000-$200,000

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Facktor provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Facktor complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.