EHR Implementation Project Manager

The Implementation Project Manager (IPM) has primary responsibility for the onboarding success of new clients, along with existing clients who add new services. The IPM will develop, execute and manage implementation plans including needs assessment, timelines, resource assignment, and client relationships. The IPM must be able to collaborate with cross-functional teams regarding the project status, issues, risk management, and achievement of deadlines. The IPM plays an integral role in the success of the project from close of sale to installation of OP to go-live. The IPM will monitor the client progress report, conduct weekly readiness assessments with the client pre go-live, and continue weekly progress meetings post go-live. The ideal candidate will have a proven track record of successful EHR implementations and outstanding customer service skills.

Essential Functions / Tasks / Duties / Responsibilities:

• Develops and manages project plans and checklists.
• Works in conjunction with Implementation Specialist, Data Conversion, Interface Analyst, Training Specialists, and Reports Developer to ensure deadlines are met and milestones are achieved.
• Works with the Training Specialist to develop timelines and coordinate weekly client meetings, individual training, remote and onsite support.
• In conjunction with the Training Manager, plans and coordinates Super User training and onsite go-lives.
• Identifies issues which may impact success of project and makes recommendations as needed for additional training and/or onsite.
• Serves as the main point of contact for Physician offices during the implementation and post go-live.
• Holds weekly meetings to monitor practice progress utilizing the Readiness Checklists and manages the Action Plan which logs issues, assignment, resolution, status and risk to project success and acts as a product resource for the client.
• Provides project status updates to OP leadership.
• Reviews and updates CRM regularly for project status visibility companywide.

Competencies

• Customer-focused engagement and service skills.
• Knowledge of project management principles and methodologies.
• Ability to provide basic guidance to clients on the use of OP
  • Extensive knowledge of OP, both Billing and EHR, preferred.
• Medical industry product implementation/project management experience.
• Outstanding team building skills needed.
• Excellent written and verbal communications
  • Must have the ability to communicate effectively with internal and external project stakeholders with varied levels of exposure to EHR software application implementation.
• Ability to take ownership of a project working independently as well as work collaboratively.
• Ability to motivate, have difficult conversations, manage conflicts and facilitate change.
• Excellent analytical and problem-solving skills with strong attention to detail.
• Ability to successfully balance multiple priorities and projects in a deadline driven environment.
• Root cause analysis and troubleshooting.
• Adaptability and flexibility.
• Ability to assume sole and independent responsibility for completing various assigned project tasks.
• Results focused.
• Active listening.

Education / Professional Certifications or Licenses Required:

• Bachelor’s degree from an accredited school or university
• PMP or other project management certification is desirable. 

Experience Requirements: 

• 2 years prior experience in project management.
• 5 years prior experience in healthcare administration, Medical Office Management or related discipline. 
• 3-5 years prior experience with an electronic medical record system is preferred.

Work Environment / Physical demands/ Travel Requirements:

• Computer and telephone required to perform duties. 
• Lifting requirements of no more than five pounds.  
• Travel to Client Sites as needed (not to exceed 25%).

Core Values

Office Practicum seeks to hire individuals who are able and willing to embrace our company’s performance based culture, as defined by our Core Values:

• We are Clinician First
• Pediatric Care is our Home
• We Deliver on our Commitments
• Our Success is Based on Results
• We Believe in the Power of Teams

We believe that consistently aligning our planning and execution with these core values will lead to long term success for both Office Practicum as well as the customers we serve.

Benefits:

Our team members enjoy a variety of benefits, including but not limited to:

• Medical, Prescription, Vision, and Dental Insurance
• Life Insurance
• 401(k) with company match
• Paid Time Off, Holidays, and Volunteer Hours
• Company Wellness Program
• Employee Assistance Program
• Short and Long Term Disability Insurance
• Pet Insurance
• Tuition Assistance Program
• Employee Recognition Program

Equal Employment Opportunity Statement: 

Our company is committed to equal employment opportunity.  We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law. 

Americans with Disabilities Act Statement: 

Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate.  In general, it is your responsibility to notify your supervisor of the need for accommodation.  Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability.  Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals.