Offer summary

Qualifications:

Strong administrative and organizational skills are essential., Professional communication abilities, both written and verbal, are required., Experience in customer service or client relations is preferred., A basic understanding of mortgage industry processes is advantageous..

Key responsibilities:

Follow up with clients regarding loan documentation requirements.

Collect and process mortgage-related documents efficiently.

Handle client communication via phone to ensure clarity and support.

Maintain organized documentation systems to streamline operations.

Job description

This is a remote position.

Schedule: Full-time, Monday - Friday

Client Time zone: Pacific Time Zone

Client Overview

Join a fast-growing real estate and mortgage company in Canada that specialises in delivering comprehensive solutions for residential and commercial property transactions. With a strong commitment to customer service and operational excellence, the company supports clients throughout the entire property buying and financing process—from identifying the perfect property to securing the right mortgage. As the business continues to expand its services and client base, there is a growing need to streamline internal processes and enhance the overall client experience.

Job Description

This is a fantastic opportunity for a detail-oriented, organized professional who thrives in a structured environment and is eager to contribute to the real estate and mortgage industry. You’ll play a key role in supporting the administrative and operational functions of the mortgage team. Your primary responsibility will be to manage communication with clients, organize and track critical documentation, and ensure that each mortgage file is processed smoothly and efficiently.

Responsibilities: