Offer summary

Qualifications:

Very good communication and interpersonal skills in an international environment., Up to 2 years of work experience in an Enterprise application support environment is preferred., Good understanding of Windows Server and MS SQL Server concepts is required., Experience with ASP .Net, C#, SQL, and IIS is an advantage..

Key responsibilities:

Log tickets based on end user requests to resolve queries within SLA.

Perform initial investigations to identify origins of issues.

Coordinate with IT Operations and Development teams to resolve reported issues within SLA.

Provide functional support and troubleshooting for .Net based web applications.

Job description

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

The group's key figures are approximately: Turnover of 6.5 billion euros, more than 940 laboratories in 62 countries and around 62,000 employees.

Job Description

Very good communication and interpersonal relation skills in an international environment,
Ability to adapt and work with either technical or business people
At ease with distant communications leveraging a wide array of technologies (shared code, documents and forums, phone, chat, e-mail).
Up to 2 years work experience in an Enterprise application support environment would be a plus.
Exposure working in IIS hosted web application is preferred.
Good understanding of Windows Server & MS SQL Server concepts is required.
Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems.
Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like ASP .Net / C# / SQL / IIS /Message Queues/ Restful services
Understanding of ITIL, SDLC and Product Lifecycle methodologies is a definite plus.
Good understanding of any IT Service Management tool to log, monitor, and document the incidents/tickets.
Log tickets based on end user requests to resolve queries within SLA.
Perform initial investigations to identify origins of issues.
Coordinate with IT Operations, Development teams based on the reported issues to coordinate their resolution within SLA.