Sales Support Specialist (Construction Lending & Risk Management)

ARE YOU READY TO WORK AT ALTISOURCE?

• Are you interested in making an immediate impact on work that matters?
• Are you looking to join a group of seasoned industry experts, innovators and collaborators relentlessly focused on driving results?

We are looking for a Sales Support Specialist – Construction Lending & Risk Management personal (AM/Manager) to help support our business unit, Granite Risk Management. 

Granite is a leading construction risk management firm providing comprehensive services such as feasibility studies, construction project reviews, and third-party management services to lenders & developers. We focus on helping our clients, primarily lenders, navigate the complexities of construction-related lending by providing expert support throughout the lifecycle of construction projects.

Position Overview:

The Sales Support Specialist will play a crucial role in supporting the sales team by driving business development efforts, managing client relationships, and ensuring a seamless experience for our lender clients. This individual will be expected to engage with potential clients, manage lead generation, and assist in presenting Granite’s services to lenders, with a special emphasis on construction loans and third-party services.

Key Responsibilities:

• Sales Support: Act as an extension of the sales team by supporting business development activities in both pre-close and post-close phases. Assist in the creation and execution of sales strategies to promote Granite’s services to lenders and related stakeholders.
• Lead Generation & Relationship Building: Proactively generate leads and build relationships with lenders, including national top 150 clients. Engage with decision-makers to introduce Granite’s construction risk management services, including feasibility studies, construction project reviews, and third-party services.
• Sales Pipeline Management: Maintain an organized sales pipeline, schedule client meetings, and coordinate follow-up actions to ensure sales targets are met. Develop sales roadmaps and target client lists in collaboration with the sales team.
• Client Engagement: Serve as a primary point of contact for potential clients, addressing inquiries, troubleshooting issues, and ensuring customer satisfaction.
• Collaboration & Coordination: Partner with internal teams to coordinate client acquisition strategies, ensuring alignment across sales, marketing, and operational functions.
• Reporting & Analysis: Track and report on sales activities, including lead generation, client engagement, and pipeline status. Provide regular updates to senior management.
• Additional Duties: Perform other duties as assigned by the sales team or management to help achieve team goals and further the business’s growth.

• Industry Knowledge: Strong understanding of the U.S. mortgage industry, particularly construction loans and the associated risks. Experience in a similar sales support role within the mortgage or construction sectors is highly desirable.
• Sales & Relationship Building: Proven ability to establish and maintain relationships with key stakeholders, including lenders, contractors, and financial institutions. Must be an outgoing, dynamic individual with a passion for sales and client interaction.
• Technical Skills: Proficient in MS Office (Excel, Word, PowerPoint, Outlook). Experience with CRM software and mortgage LOS (Loan Origination Systems) is a plus.
• Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and priorities effectively. Excellent problem-solving abilities and a customer-focused mindset.
• Communication: Strong verbal and written communication skills, with the ability to tailor messaging to different audiences and stakeholders.
• Experience: 3-4 years, including 1+ years in a mortgage-related role or similar industry experience. Prior exposure to construction loans would be a significant advantage
• Education: Graduate degree, MBA