Offer summary

Qualifications:

Bachelor’s degree in Computer Science, Technology Management, Information Management, Business Administration, or related field., 1 year of professional experience in data analytics within the technology industry., Experience working with engineering teams to troubleshoot issues using log level information., Excellent data analysis and strong communication skills, both written and verbal..

Key responsibilities:

Manage and create alerts and monitors to ensure message deliverability.

Identify and resolve message deliverability issues using internal data and partner tools.

Build and present reports on message deliverability trends to leadership.

Collaborate with internal teams to create educational content for customers on best practices.

Job description

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

About the Role

The Deliverability Team at Attentive is responsible for building the tools and processes that ensure our text messages reliably reach end-users and our customers receive the maximum ROI from their SMS marketing program. This includes handling day-to-day issues, managing 3rd party relationships with our messaging partners, and working cross functionally with Customer Success, Product, and Engineering to build tools and processes that improve message deliverability.

What You’ll Accomplish

Ensure messages reliably reach end users by managing and creating bespoke alerts and monitors that proactively catch downstream message deliverability issues

Identify, investigate, and resolve message deliverability issues with partners and internal teams by using internal data and partner-provided tools

Build reports using Looker and Datadog that clearly depict overall trends in message deliverability and be able to present those findings to leadership on a regular cadence

Communicate on a regular basis with messaging partners on all operations such as long-term strategic projects, daily support issues, and volume projections

Work directly with Engineering and Product teams on building tools that enable best-in-class message deliverability by creating requirements and clearly communicating problem areas

Partner with Sales, Customer Success, and Marketing teams to create content that educates customers on industry best practices and how to maximize message deliverability for our customers

Your Expertise

Excellent data analysis skills and proven track record building internal workflows using Zapier, Looker, Datadog, Excel, Google Sheets, or similar tools

Strong communication skills (written and verbal) - this includes being comfortable communicating at all levels: leadership, internal, and external

Experience working directly with engineering teams to troubleshoot issues using log level information, querying databases, or similar

Comfortable completing projects requiring individual initiative and flexibility in tight time frames with minimal supervision

Professional experience in the SMS and/or Email Deliverability space is preferred

Bachelor’s degree or U.S. equivalent in Computer Science, Technology Management, Information Management, Business Administration, or related field

Must have 1 year of professional experience conducting data analytics within the technology industry in an operationally focused role

1 year of professional experience partnering with internal teams (including Sales & Finance, Product, or Engineering teams)

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The standard base salary range for this position is $86,800 to $100,000 annually.

- Equity is a substantial part of the total compensation package

- Our salary ranges are determined by role, level and location

#LI-AL1

Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

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