Operations Manager

Remote Operations Manager Location: Remote

About Us

JJJ Multiservices Ltd is a family-grown commercial cleaning company based in London, primarily servicing office spaces. We're proud of the close-knit culture we've built and are passionate about delivering high-quality service with a personal touch. As our business grows, we're looking for someone who wants to grow with us - not just as an employee, but as part of the family. You will be working directly with the company owner as their right hand, playing a key role in both operations and decision-making. Occasionally, you may be asked to assist with personal admin tasks - this won't be a daily responsibility, but you should be comfortable supporting as needed.

Key Responsibilities:

Daily Tasks

- LinkedIn outreach and online engagement for business development

- Responding to client emails and forwarding messages to relevant supervisors

- Acting as escalation point for any unresolved issues passed on by supervisors

Weekly Tasks

- Preparing and maintaining weekly check spreadsheets for supervisors' site visits

- Compiling weekly reports on operations and site updates- Attending a weekly check-in meeting with the owner to review priorities, updates, and progress

Monthly Tasks

- Managing payroll via spreadsheet

- Following up with clients regarding service satisfaction

- Following up with potential leads for business development

As-Needed Tasks

- Supporting the company owner with occasional personal tasks (non-daily)

- Creating and maintaining a shared calendar of all operational events and ensuring all staff are notified in advance

- Updating supervisors on priorities and pending actions

- Coordinating extra cleaning services with the supervisor

- Pre-scheduling periodic cleans by confirming with clients and assigning team members

- Managing onboarding documentation and updating employee information in BrightHR

- Placing supply orders as needed

- Preparing and sending client invoices

- Handling and executing urgent tasks promptly

- Keeping all staff records up-to-date in BrightHR

Client Acquisition Bonus

As part of your role, you are encouraged to support our business development through outreach and relationship-building. If you successfully help acquire a new client and we sign a service contract, you will receive a bonus for each confirmed contract. This initiative rewards proactive engagement and recognizes your contribution to growing the business.

What We're Looking For

- Excellent time management and communication skills

- Strong organizational abilities with attention to detail

- Proficient in Google Sheets, email communication, and online scheduling tools

- Ability to create and maintain operational and quality control spreadsheets

- Self-motivated, with a proactive approach to resolving issues

- Fluent in English; Spanish is a strong advantage

- Prior experience in operations or administrative roles preferred

- Familiarity with HR and payroll systems (e.g. BrightHR) is a plus

Why Join Us?

- Be part of a growing, family-led company where your contributions matter

- Trusted role working directly with the company owner

- Bonus incentives for client acquisition

- Flexible remote work environment

- Growth opportunities as the business expands

- Weekly team meetings for structure and clarity

- Friendly and supportive team culture

Company: JJJ Multiservices Ltd - Commercial Cleaning Company (London-based)

Languages: Fluent English required; Spanish a major bonus.