Implementation/Onboarding Specialist

About Us:  

QSROnline is a leader in providing innovative solutions to the restaurant industry. Our cutting edge software and services are designed to enhance operational efficiency, boost profitability, and drive customer satisfaction. We are looking for a dynamic and driven Implementation/Onboarding Specialist to join our growing team and play a crucial role in our continued success.

Position Overview:  

QSROnline is seeking a detail-oriented and customer-focused Implementation/Onboarding Specialist to join our Onboarding team. In this role, you will guide customers—primarily restaurant operators—through the seamless onboarding and training process for our comprehensive software platform. Our tools empower businesses with labor and scheduling management, inventory and food cost tracking, accounting and payroll services, and enterprise reporting capabilities. You will play a key role in ensuring our customers’ successful adoption of QSROnline’s solutions, providing top-notch training, database maintenance, and ongoing support.

Key Responsibilities:

Customer Onboarding

• Lead customers through the end-to-end setup and implementation of QSROnline software.
• Gather, verify, and organize the required information to ensure a seamless transition to the platform.
• Provide step-by-step guidance and personalized support to meet customer needs.

Training

• Conduct comprehensive training sessions tailored to customer roles and operational needs.
• Develop and update training materials, user guides, and reference documents.
• Empower customers to maximize the software’s potential for their business.

Support

• Act as a primary point of contact during the onboarding phase, addressing questions and resolving issues promptly.
• Ensure customer satisfaction by delivering exceptional service and proactive communication.

Data Maintenance

• Perform routine data entry and maintenance tasks to uphold database integrity.
• Ensure the accuracy of customer information within the system.

Collaboration

• Partner with account executives and cross-functional teams to ensure a smooth onboarding experience.
• Facilitate the flow of information between departments to meet customer objectives.

Product Knowledge

• Maintain a thorough understanding of QSROnline’s products and services.
• Stay informed about new features and enhancements to provide expert guidance.

What We Offer:

• A competitive starting hourly rate of 19.23.
• Flexible Work Environment: Remote work options available, allowing you to work from wherever you are most productive.
• Professional Growth: Opportunities for continuous learning, career development, and advancement within the company.
• Benefits Package: Comprehensive health, dental, and vision insurance, 401(k) with company match, paid time off, and more.

Requirements

Qualifications:

• Previous experience in customer onboarding, implementation, or training roles (preferred).
• Strong organizational and communication skills.
• Ability to troubleshoot and problem-solve in a fast-paced environment.
• Proficiency in technology and software platforms; experience with QSROnline or similar tools is a plus.
• Commitment to delivering an exceptional customer experience.
• Excellent verbal and written communication skills for professional interactions with clients and team members
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
• Demonstrated ability to follow through on tasks and maintain customer relationships
• Strong dedication to role, team, and customers
• Excellent time management and multitasking abilities
• Attention to detail and accuracy in data entry and management
• Ability to work independently and as part of a collaborative team
• Strong analytical and problem-solving skills
• Adaptability and willingness to learn new technologies and processes

Benefits

• A competitive starting hourly rate of 19.23.
• Flexible Work Environment: Remote work options available, allowing you to work from wherever you are most productive.
• Professional Growth: Opportunities for continuous learning, career development, and advancement within the company.
• Benefits Package: Comprehensive health, dental, and vision insurance, 401(k) with company match, paid time off, and more.