Account Manager / Customer Success Representative (US-based Company)

Job Type: Full-time (40 hours/week)

Salary Range: based on experience, with performance-based bonuses.

Work Schedule: Monday to Friday, ideally 9:00 AM – 6:00 PM EST

Locations: Remote — candidates must be in EST or have 4+ hours overlap

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we’re building for: Watch here

Why Work with Us?

We’re not just another recruiting firm—we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.

About the Company

The company is a fast-growing, design-driven startup at the intersection of social commerce and mobile tech. Backed by strong early traction, they empower creators to express their personal style through a visually rich, community-first experience. The team moves fast, values clean design and code, and gives every collaborator a visible impact on product direction.

Role Overview

We’re seeking a high-performing Account Manager / Customer Success Representative to scale the vendor experience and build white-glove relationships with clients. This role is instrumental in owning post-sale success, ensuring long-term client happiness, and identifying growth and referral opportunities across an expanding network of clients and connectors.

You will be the key custodian of the client experience—building trust, capturing feedback, anticipating issues, and driving value for every vendor you support.

Key Responsibilities

• Own and manage post-sale relationships with 20–30 vendor accounts
• Build detailed onboarding plans, SOPs, and CRM documentation (HubSpot, Notion, etc.)
• Conduct structured onboarding and re-onboarding processes that feel personalized and elite
• Capture and maintain detailed vendor insights—understanding their needs, tone, and preferences
• Act as the internal voice of the vendor, surfacing feedback and performance blockers to product and connector teams
• Run regular check-ins, collect NPS, initiate feedback loops, and subtly request referrals
• Ensure vendors receive immediate value through prompt matching with active connectors
• Track all account data, performance metrics, and interaction notes in HubSpot and internal dashboards
• Assist with referral generation or upsell motions as appropriate
• Support events and community initiatives (e.g., founder dinners, intro strategy planning)
• Collaborate with Connector Success teammates to align vendors with ideal connector profiles

Requirements

Must-Have:

• Flawless written and verbal English
• Familiarity with HubSpot
• Strong multitasking skills—capable of managing 20–30 relationships concurrently
• Extreme attention to detail, particularly with CRM data, call notes, and context tracking
• Polished, warm, and professionally presentable for a client-facing role
• Highly organized, self-managing, and emotionally intelligent

Nice-to-Have:

• Background in B2B customer success, partnerships, or account management
• Experience supporting startups, SaaS platforms, or relationship-driven tech businesses
• Exposure to the startup community, founder ecosystem, or high-end networking circles
• Familiarity with OpenPhone or similar VoIP tools
• Passion for human-centric products or services
• Experience working in remote, asynchronous, fast-moving environments

Tools & Communication Channels:

• CRM: HubSpot, Salesforce
• Dialers: OpenPhone
• Messaging: Slack, Zoom
• Documentation: Notion, Google Docs
• Scheduling: Calendly, Google Calendar

Benefits

Compensation Package

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process

1. Application
2. Screening
3. Top-grading Interview
4. Skills Assessment
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.