Sales Team Lead

*** This role is open to any LatAm candidates ***

Rockstar is recruiting for a fast-growing, mission-driven company that is reimagining what funeral care can feel like in the U.S. The client offers transparent pricing, modern options, and a human touch that earns families’ trust. They provide simple cremation services and beautiful memorials across California, with plans to scale nationally.

The client is seeking a player-coach to help build and lead a high-performance Sales team. The selected candidate will start as a Senior Rep to master the process and model excellence. Within 3 months, the individual will take on scoped leadership: coaching others, managing day shift operations, and contributing to process improvements. Over time, this person will grow into a full-time team leadership role.

This is a rare opportunity to shape a high-output, low-ego sales team from the inside, while staying grounded in the work.

What the Role Entails

Start as a seller. Become a subject matter expert. Grow into a leader. Stay close to the work.

As a Seller

- Guide families from first call to close—high-trust, inbound sales

- Own leads and quota; achieve >55% conversion through clear, empathetic conversations

- Model unmatched hospitality and high agency in every interaction

As a Team Lead

- Manage the day shift (8am–5pm PT), ensuring daily execution and service quality

- Lead 1:1s, shift check-ins, and team standups

- Handle live queue oversight and serve as the first escalation point

- Coach and support reps through feedback, shadowing, and hands-on help

- Participate in hiring, onboarding, and training for new reps

- Run or contribute to QA processes and performance reviews

- Manage day shift coverage, schedules, and team operations directly

The selected candidate will ramp into the Team Lead role within 2-3 months and support up to 10 reps over time, with people leadership becoming the primary focus (~80%) as the team grows.

Why This Role Is Special

- The client is building the most compassionate and professional sales team in the industry.

- Thorough training in the sales process will be provided before leading others.

- Leaders stay grounded by staying close to customers—no “off the floor” leadership.

- This is a mission-driven sales organization: clear process, real trust, no hard selling.

What Success Looks Like

- 3 months: Performing as a high-agency Senior Rep and beginning to support others.

- 6 months: Owning the day shift, leading the team with confidence, and driving real improvements.

- 12 months: The team is a standout: high performance, strong engagement, low drama. Driving onboarding and shaping training.

Strong Fit Criteria

- 5+ years in sales with a strong individual track record

- Experience managing others (formally or informally)

- Practiced manager: organized, steady, direct, and trusted

- Combines care and clarity—team members seek feedback

- Operates with high agency and strong judgment

- Desire to grow a leadership career in a remote-first, high-trust culture

Bonus Qualifications

- Experience with HubSpot, Aircall, or remote team management across time zones

Details

- Remote | Preference for LatAm-based applicants

- Cover Day Shift: 8am–5pm PT (includes break)

- Compensation: $2,500–$4,200 USD/month OTE

- Tools: HubSpot, Aircall, Slack, internal systems

Candidates who are ready to lead by example and grow a world-class Sales team in a high-trust environment are encouraged to apply.