Offer summary

Qualifications:

Experience in training and coaching is essential., A high school diploma or GED is required., Familiarity with legal processes is a plus., Strong written and verbal communication skills are necessary..

Key responsibilities:

Provide training and support to underperforming process servers.

Communicate coaching and feedback directly to process servers.

Review reports daily and engage with disengaged servers to identify issues.

Track blockers and communicate them to the leadership team.

Job description

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!

We are a team of over 400 with offices in Los Angeles, Phoenix, Oklahoma City, Brooklyn, Chicago, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.

Job Overview:

As a Quality Assurance Specialist, you will ensure that ABC is working with the best process servers out there. Your role will focus on coaching, training, and providing feedback to make our process servers as successful as possible. This is a remote position but must be located in Puerto Rico.

Key Responsibilities:

Provide support, training and education to process servers that are underperforming based on key metrics
Create positive and engaging server experience for all underperforming process servers:
- Communicate directly with process servers providing coaching and meaningful feedback
- Field all questions from process servers and resolve blockers
- Ensure process servers understand expectations and the timeframe in which they need to adjust.
Set clear expectations for underperforming servers
Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.
Hold Servers accountable to directly impact performance
Track and communicate all blockers to the leadership team
- Work closely with the recruiting department when additional coverage is needed

Qualifications:

Experience training and/or coaching
High school diploma or GED required
Familiarity with Legal Processes is a plus
Excellent written and verbal communication skills
Experience and proficiency with Microsoft Office (Word, Excel)
The ability to analyze processes and make recommendations for improvements

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!