Sales Systems Manager

The role, in a nutshell:

We’re looking for a Sales Systems Manager to support and scale our SDR and Sales team workflows across the full funnel—from inbound lead management to AI-powered outbound prospecting. This is a hands-on systems role that blends triage, optimization, and innovation. You’ll partner closely with Sales Operations & Marketing Operations to ensure tools are functioning flawlessly, reps are unblocked, and our GTM tech stack is driving performance at scale.
You’ll be responsible for not only managing the day-to-day tools and automations, but also spotting opportunities for acceleration, efficiency, and innovation across how we engage, route, and convert leads.

Key Responsibilities

• Serve as the front-line systems partner for SDRs and AEs—owning issue triage, resolution, and documentation
• Administer and improve Salesforce workflows supporting SDR lead flow, engagement tracking, and reporting
• Optimize inbound lead handling, routing, and follow-up using tools like Hubspot, Clearbit, and Cognism
• Enhance outbound engagement by supporting sequences, triggers, and automations in Outreach
• Build and maintain scalable automations using Zapier, Workato, and native tool integrations
• Collaborate with Sales Ops to deploy and refine AI-driven workflows in tools like Clay for dynamic outbound
• Identify opportunities for systems-level acceleration—whether through automation, workflow redesign, or AI integration
• Partner with enablement to support onboarding and ongoing rep education on tech stack best practices
• Monitor system usage and feedback to proactively surface improvements and eliminate bottlenecks
• Maintain detailed documentation of workflows, automations, and support processes
  
  

Qualifications

• 5+ years of experience in Sales Systems, GTM Ops, or RevOps roles supporting SDR/sales teams
• Salesforce Administrator Certification (required)
• Strong working knowledge of Salesforce, Outreach, Hubspot, Clearbit, Cognism, and Clay
• Hands-on experience with automation platforms like Zapier, Workato, or similar
• Experience operationalizing AI-powered tools to drive acceleration for sales teams
• Service-first mindset with strong communication, problem-solving, and prioritization skills
• Proven ability to spot inefficiencies and implement smart, scalable solutions
  
  

Nice to Have

• Experience scaling SDR workflows in high-growth startup or SaaS environments
• Familiarity with Slack-based support intake workflows
• Knowledge of ICP targeting, lead scoring models, and enrichment strategies
  
  

Why Join Us
You’ll sit at the center of sales systems, strategy, and scale. From unblocking reps in real time to launching forward-thinking AI workflows, your impact will be immediate and measurable. If you're passionate about sales enablement through technology, this is your opportunity to shape the systems behind our growth.

How We’re Thinking About This Role

Sales-Obsessed Systems Thinker
You're wired to make things better, faster, smarter—for reps, for processes, and for the systems themselves. You constantly ask: “How can this work better for the team?”

• You look at the current lead flow and immediately see how it could be routed faster or scored smarter
• You think in systems but obsess over the user experience
• You bridge the gap between how things work now and how they should work at scale

Tactical Today, Strategic Tomorrow

You keep one eye on solving today’s blockers and the other on where we’re going.

• You’re not afraid to jump into a messy queue of inbound issues—but you’re also the person who’ll ask why they keep happening
• You can differentiate between a one-off fix and a systemic gap
• You're comfortable mapping the current state while envisioning the future state across tools, workflows, and team needs
  
  

Tool-Stack Mastermind
You have certifications to prove your skill, but your curiosity is what sets you apart.

• You pick up new tools fast and want to get under the hood
• You want to be the go-to person for how Outreach, Clay, Clearbit, Hubspot, and Salesforce actually work together
• You’ve probably already tested the beta features before most people read the release notes
  
  

Technical Operator Meets Process Coach
You don’t just build it—you make it stick.

• You understand that tools alone don’t solve problems—alignment, training, and iteration do
• You help reps get the most out of the tech they have, and you proactively design workflows that fit how they sell
• You build documentation, track usage, and look for friction with a fix-it mindset
  
  

AI-Curious and Automation-Driven
You’re fired up by the possibilities of AI and automated prospecting—but you’re grounded in process.

• You don’t just want to turn on AI—you want to operationalize it
• You understand where LLMs fit into outreach, what a smart enrichment flow looks like, and how to integrate AI tools into real workflows
• Clay isn’t just a tool—it’s your playground
  
  

Data-Savvy, Insight-Driven
You believe data should empower decisions—not just fill dashboards.

• You design workflows that capture the right data at the right time
• You think about fields and forms with the end state of clean reporting in mind
• You care as much about what goes into Salesforce as what can come out of it
  
  

High Ownership, High Impact
This isn’t a ticket-taker role—it’s full ownership of a core part of our GTM engine.

• You don’t just close out a bug—you ask what caused it, and how to prevent it
• You act with urgency and follow through until the problem is fully resolved
• You don’t wait to be asked—you already fixed it
  
  

Collaborative by Default
You’re a partner to Sales, Sales Ops, and Enablement—because great systems require great teamwork.

• You communicate early and often
• You share what’s working, what’s not, and how others can benefit
• You believe we win and lose as a team, and you’re not afraid to champion others or share what you’ve learned

Salary range: $140,000-$177,500.