Provider Installation Professional 2

Become a part of our caring community and help us put health first
 

The Provider Installation Professional 2 provides direct support to the provider directory process. It is pivotal in ensuring the accuracy, completeness, and timeliness of our provider directories, as well as adhering to regulatory requirements and standards as provided. Performs set-up, database loading, and preparation of administrative documents and materials. The Provider Installation Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Where you Come In 
The Provider Installation Professional 2 provides direct support to the provider directory process. It is pivotal in ensuring the accuracy, completeness, and timeliness of our provider directories, as well as adhering to regulatory requirements and standards as provided.  Performs set-up, database loading, and preparation of administrative documents and materials. The Provider Installation Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

• Directory Design and Maintenance:  Creates design and programming for provider directories for all lines of business: Medicare, Medicaid, etc.  to ensure that all data elements within the provider directories’ systems are accurate, complete, and updated in a timely manner, adhering strictly to industry and/or organizational regulations and standards.

• Data Structuring:  Develop and maintain a robust data structure that effectively feeds into our online directories and supports the creation of printed directories.

• Quality Assurance: Conduct thorough proofing of data elements and other quality assurance procedures to prevent and remediate errors and ensure that all listings meet our high standards of quality and reliability.

• Issue Resolution: Investigate and resolve provider data discrepancies and complaints, collaborating with internal and external stakeholders as needed.

• Collaboration and Reporting:  Work closely with IT, data management and branding teams to streamline data integration, include the correct companion pieces, aligning with marketing strategies and brand standards and report on progress to senior management.

• Implementations and Change Orders:  Collaborate with directory vendor(s) to create, implement and test provider directories before approving them for production.  Assist with managing change orders, ensuring that all modifications are accurately captured and implemented.

• Electronic Distribution:  Generate and post directories to our electronic library and ensure they are converted correctly for web viewing.  Fulfill requests for data pulls and analyze directory information to support continuous improvement.

• Operational Guidelines and Scheduling:  Maintain operating guidelines for directory PDF production; manage and optimize production schedules to meet deadlines efficiently.

• Process Standardization: Maintain and update comprehensive SOPs and workflows for all aspects of provider directory maintenance and implementations.

What Humana Offers 
We are fortunate to offer a remote opportunity for this job.  Our Fortune 100 Company values associate engagement & your well-being.  We also provide excellent professional development & continued education.  
 

Use your skills to make an impact
 

Required Qualifications – What it takes to Succeed 

• Minimum of 2 years of provider installation/directory, provider data operations, data management, configuration, or similar or transferable discipline

• Prior experience in data management systems and software

• Experience in planning, developing and executing projects or schedules

• Technical proficiency in directory design, programming, and/or testing, and/or analyzing and interpreting data/information within the healthcare industry

Preferred Qualifications

• Prior work experience in a fast paced, metric driven operational setting

• Experience in Apex, Qtest, Directory Designer, HPAS or other directory systems

• Knowledge of SQL

Additional Information - How we Value You
•    Benefits starting day 1 of employment 
•    Competitive 401k match  
•    Generous Paid Time Off accrual  
•    Tuition Reimbursement 
•    Parent Leave 
 

Work at Home Requirements

•            To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

·             At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

·             Satellite, cellular and microwave connection can be used only if approved by leadership

·             Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

·             Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

·             Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Interview Format

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$58,700 - $68,200 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 05-30-2025

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.