Client Services Project Coordinator

Epiq is a worldwide provider of legal and business services, serving law firms, corporations, financial institutions, and government agencies. With over 6,200 employees across 18 countries, Epiq helps its clients realize a wealth of benefits: things like lower internal and external costs, faster lead times on critical processes, more effective allocation of resources, productivity increases, and effective case management.

Epiq is partnering with Raise to deliver an exceptional candidate experience. When you apply for this or another contact job with Epiq, you’ll have instant access to all of their contract roles. The best part? Raise recruiters will reach out to you with new job opportunities that match your skills and experience, so you can always have another contract lined up.

We are recruiting for upcoming roles for Client Services Project Coordinators —if you’d be interested in working with an established global leader, read more below and submit your expression of interest!

Please note: Successful applicants will be employees of Raise, working at Epiq

Description

This position supports Project Managers in project execution in the Client Services department and ensures consistently superior client service standards in all client interactions. In addition to helping support the PM in overall project execution, the Project Coordinator will partner with several internal key departments including, but not limited to: Data Services, Product/Website Development, Print/Mail Services, Call Center, Disbursements, and Claims Operations.

Desired Qualifications

• 1+ year work experience with direct client/customer contact in a professional environment
• Excellent verbal and written communication skills with a professional, calm demeanor
• Critical thinking skills and the ability to efficiently gather and process information in a fast-paced environment.
• Bachelor’s Degree or other relevant industry experience is preferred.
• Experience with MS Office Suite, specifically Word, Excel, and Outlook

Duties and Responsibilities

• Project Execution - Meet project requirements (kick-off meetings, deadline management, client status reporting and other necessary project communication, and coordinate with the various operational teams) to deliver all project deliverables on time, within budget and at the highest quality standards.
• Internal Collaboration - Responsible for working with internal operational groups throughout the projects’ lifecycles and coordinating deliverables to meet project objectives.
• Client Communication - Respond to client communications timely and accurately; understand client needs and feedback, collaborate and consult with clients and/or support project management team in doing so; follow up and communicate client's needs internally.
• Reporting & Documentation – Provide project reporting, perform analysis of reporting to ensure quality and contextualize results for the client, draft project telephone scripts and website text, assist in development of business rules.
• Towards this goal, the Project Coordinators will work with the Project Managers in Client Services as well as other operational departments to continually enhance service quality standards to meet and/or exceed client expectations. This position is responsible for fostering a team environment and building cooperation between client services team members, and other departments to provide the highest quality service standards. A critical component of the job is to manage and resolve complex tasks.

Work Environment

Work is fast paced with extensive contact with clients and colleagues. The industry we serve demands the highest level of confidentiality and professionalism in safeguarding client and project information. Highly effective Project Coordinators thrive on being in an environment that rewards the following critical success factors:

• Adaptability: Appropriately reacting to changing situations without a loss of effectiveness and enthusiasm for strategic initiatives and corporate goals.
• Analysis: Identifying problems and causes or analyzing how processes and procedures could be improved, collecting relevant information, and identifying possible solutions.
• Attention to Detail: Appropriately completing all the individual tasks accurately or according to workflow/process guidelines with an emphasis on reaching or exceeding quality standards.
• Creativity: Being inventive, imaginative, and innovative.
• Development of Others: Providing the means for others to grow and develop personally and professionally within and across departments.
• Energy: Maintaining a fast, active pace in the normal course of a day.
• Flexibility: Going into situations without preconceived notions with a willingness to assess various options in order to determine a course of action.
• Integrity: Strict adherence to job-related standards, values, or norms.
• Learning Ability: Understanding and applying new information.
• Listening. Hearing and comprehending verbal messages and confirming back what you hear.
• Team Player: Functioning as an active member of a group while maintaining focus on your individual contributions and responsibilities.
• Verbal & Written Communication: Effective oral, written, and nonverbal expression without preparation.

Looking for meaningful work? We can help

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/

To submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or epiqds@raiserecruiting.com.