Member Services Intake Support Administrator

Imagine360 is currently seeking a Member Services Intake Support Administrator to join the team! The Member Services Intake Support Administrator will provide support to our Member Services department by assisting with initial file setup, triaging of balance bill submissions and legal documents, all while fulfilling the mission of ELAP Services, LLC. This detail-oriented position works closely with Member Service Intake Specialists and other internal/external counterparts to ensure and facilitate timely and accurate workflow administration, data integrity and ultimately a positive member experience.

Position Location: 100% Remote

Responsibilities include but are not limited to:

• Assist with the triaging of incoming balance bill submissions and legal correspondence via email
• Accurately initiate member balance bill/account information into ELAP's database with a focus on quality, management of established turnaround SLAs and proper coordination of issue resolution with the Member Services Advocates
• Act as liaison between Member Services and internal stakeholders to ensure timely follow-up on negotiations and other related issues regarding access to care while keeping detailed documentation of status and resolution
• Track status and resolution of balance bill setup inquiries and issues
• Maintain accurate and complete documentation and follow-up diaries during all stages of the process per standard operating procedures
• Performs other duties as assigned by management
  
  
  

Required Experience/Education:

• High School diploma required, bachelors degree preferred.
  
  
  

Knowledge, Skills, and Abilities:

• Computer skills proficient in Microsoft software as well as internet navigation
• Ability to multi-task and thrive in a fast-paced entrepreneurial company
• Excellent data entry skills
• Excellent communication and interpersonal skills with ability to maintain positive relationships
• Team player able to collaborate with other departments
• Ability to quickly adapt in an ever-changing environment
• Ability to stay focused and manage time appropriately
  
  
  

What can Imagine360 offer you?

• Multiple Health Plan Options
• Company paid employee premiums for disability, and Life Insurance
• Parental Leave Policy
• 20 days PTO to start / 10 Paid Holidays
• Tuition reimbursement
• 401k Company contribution
• Professional development initiatives / continuous learning opportunities
• Opportunities to participate in and support the company's diversity and inclusion initiatives
  
  
  

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Imagine360 is a health plan solution company that combines 50+ years of self-funding healthcare expertise. Over the years, we've helped thousands of employers save billions on healthcare. Our breakthrough total health plan solution is fixing today's one-size-fits-none PPO insurance problems with powerful, customized, member-focused solutions.

Imagine360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

**RECRUITMENT AGENCIES PLEASE NOTE: Imagine360 will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation**