Job description

Who We Are

Xactus (pronounced ‘Zac-tus’) is the leading verification innovator for the mortgage industry. We have over 6,500 clients ranging from the largest bank and non-bank mortgage originators to credit unions and mortgage brokers. Xactus works closely with our clients to digitally integrate a 360° approach to verification across their workflows. As a result, lenders can easily access the technology necessary to meet consumer demands for a modern mortgage experience with industry-leading speed, reliability, and accuracy - while also closing more loans more quickly with greater profitability.

Xactus is proud to provide a friendly work environment that is primarily remote. We currently have only 3 physical offices (PA, MD, and FL) but even team members within commuting distances of our offices are not required to report to the physical office. Our remote workforce provides many opportunities for you to enhance your skills while maintaining a healthy work/life balance.

Our top-notch financial leadership team prioritizes building talent. If you are curious and searching for a change that will be fun and rewarding, please reach out to us! We would love to have you on our team!

Who You Are

You are a career-minded, driven individual who is looking for a position that challenges you and supports your professional development.

The Benefits We Offer

A friendly, supportive environment which is highly rated by Xactus employees. Feedback from our employees says: “The people I work with treat each other with respect,” “I feel accepted by my coworkers” and “The person I report to cares about me as a person.”

Health, vision and dental insurances, bonus programs, fitness reimbursement and other healthy life-style programs, 401k plan (plus company match), short and long-term disability, life Insurance, accident and critical illness insurance, health savings account, flexible spending account, employee assistance program, legal services, employee discounts and more!

Summary

The Verification of Employment (VOE) Representative is responsible for providing effective customer service for all customers by using excellent, in-depth knowledge of company products and services as well as communicating effectively with team members within the Verification of Employment Department.

This is a full-time position, Monday - Friday 9:00AM to 5:30PM Eastern Standard Time (EST). Starting pay rate for this position is $17.50+ per hour, but pay is commensurate with experience.

Fully remote; candidates based anywhere in the U.S. are encouraged to apply. Training is typically the first 4-6 weeks, and will also be fully remote at this time.

A laptop and work equipment will be provided!

Essential Functions

The following is a list of essential functions, which are subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function based on business needs or at its sole discretion.

Essential Duties And Responsibilities

Accurately verify employment history for borrowers by following all policies and procedures
Analyze data to spot anomalies with the returned verifications.
Respond to incoming calls and e-requests timely and accurately.
Meet productivity and quality goals set by the department.
Follows all workflows and appropriately document orders.
Provides timely and accurate information to incoming customer calls/electronic requests.
Assists other team members as needed.
Participates in skills training, as requested.
Adheres to, and maintains compliance with all Federal, State, and local laws and Universal policies and procedures.
Ensures safety and confidentiality of Employees, property, and data.