Offer summary

Qualifications:

Minimum of a high school diploma or GED., Two years or more of customer service experience, either face-to-face or by phone., Excellent verbal communication and customer service skills., Good typing and computer skills..

Key responsibilities:

Answer an estimated 40-50 inbound calls daily from the Florida Medicaid provider network and member beneficiaries.

Provide excellent oral communications with quality customer service and resolve all calls.

Create and manage computer call logs/references for added review and follow-up.

Train and support peers and new team members.

Job description

The hours are full-time, Mon-Friday – 8:30 am -5:00 pm
Note: Candidate must be local and willing to come to the office at least 3 times per week.

Summary:
Customer service professional responsible for answering claims and eligibility-related questions from providers that participate in Florida Medicaid. Some self-research for policy-related requirements using Medicaid-provided resources and the Medicaid website for your learning as well.
Responsible for follow-up and call resolution including callbacks and closing call references.
Excellent verbal communication skills are required along with asking fact-finding questions. Reference material is available for your call support allowing for excellent customer service with solid responses. Follow up required with providers as necessary. Detailed notes are needed for call references.
Follow up with supervisor on more complex, non-routine customer inquiries, including member requests and concerns.

Responsibilities:

Answer an estimated 40-50 inbound calls daily from the Florida Medicaid provider network and member beneficiaries.
Providing excellent oral communications with quality customer service. Follow through and resolve all calls. Address billing and eligibility questions with your commitment to follow up as necessary to resolve.
Create and manage computer call logs/references for added review and follow-up with solid outcomes.
Provide excellent customer service including offering added assistance as appropriate. This includes becoming familiar with web service offerings to support and direct a provider to these offerings.
Train and support peers and new team members.

What we're looking for:

Two years or more of customer service experience, either face-to-face or by phone.
Detail oriented
Prompt and reliable
Good typing and computer skills
Excellent verbal communication and Customer Service skills
Minimum of a high school diploma or GED.
Previous customer service experience in a professional setting.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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