Head of IT Infrastructure

Company:

Description:

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as the Head of IT Infrastructure at MMA (Marsh McLennan Agency).

MMA provides innovative solutions across various sectors, helping organizations and individuals achieve limitless possibilities. With numerous offices nationwide, we combine the personalized service model of a local consultant with the global resources of a leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As the Head of IT Infrastructure, you will be responsible for overseeing cloud operations, IT services, FinOps, infrastructure maintenance and support, and patch management. In this role, you will ensure that our IT infrastructure is robust, efficient, and aligned with the organization’s strategic goals.

You will lead the planning, execution, and successful delivery of IT infrastructure initiatives, with a strong emphasis on our journey to the cloud. By transitioning from traditional data centers to cloud-based solutions, you will help drive significant cost efficiencies, allowing us to allocate resources more effectively and reduce ongoing operational expenses.

Your leadership will be crucial in managing cross-functional teams and fostering collaboration across departments to optimize cloud services and enhance infrastructure performance. You will develop and implement strategies that not only enhance the management of IT infrastructure but also focus on maximizing cost savings and operational efficiency.

Collaborating closely with stakeholders, you will define objectives, scope, and deliverables for infrastructure projects, ensuring alignment with business needs and priorities. In addition to monitoring performance metrics and managing resources, you will oversee day-to-day operations, ensuring that cloud services and infrastructure support are executed smoothly and effectively. You will also play a key role in patch management and maintenance, ensuring that systems are secure and up-to-date.

Mentoring and empowering your team will be essential, fostering a culture of continuous improvement and innovation within the IT infrastructure group. Staying informed on industry trends and best practices, you will evaluate and implement new tools and methodologies to enhance our IT infrastructure capabilities and drive strategic growth.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

•    Infrastructure Leadership: Proven experience leading IT infrastructure teams, with a strong emphasis on successfully managing large-scale infrastructure projects and cloud operations. Your ability to guide teams through the transition from traditional data centers to cloud-based environments will be critical in realizing our cost-saving objectives.
•    Infrastructure Management Methodologies: Strong knowledge of infrastructure management methodologies (e.g., ITIL, Agile) and best practices to ensure effective service delivery and operational excellence. Familiarity with cloud-specific frameworks will enhance our ability to streamline operations and reduce costs associated with legacy systems.
•    Multi-Project Management: Ability to manage multiple IT infrastructure projects simultaneously while ensuring quality and adherence to timelines. Your expertise in overseeing cloud migration initiatives will be essential in achieving operational efficiencies and maximizing budget utilization.
•    Stakeholder Collaboration: Experience in collaborating with both technical and non-technical stakeholders, effectively communicating complex infrastructure concepts and project requirements. Your role will involve advocating for the financial benefits of cloud adoption, helping stakeholders understand if and how moving away from data centers can lead to significant cost reductions.
•    Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills, with a track record of driving organizational change and improvement through effective IT infrastructure management. Your ability to assess current infrastructure costs and identify opportunities for savings through cloud solutions will be important.
•    Leadership and Communication: Excellent leadership, communication, mentorship, and interpersonal skills, with the ability to influence and motivate teams to achieve infrastructure goals. 
•    Financial Management: Proven ability to manage yearly budgets for IT infrastructure initiatives, ensuring financial resources are allocated effectively to support project objectives and operational needs. A focus on cost efficiency will be paramount as we shift away from data centers, allowing for reinvestment in innovative technologies.
•    Change Management Expertise: Experience in leading change management initiatives within IT infrastructure, ensuring stakeholder engagement and smooth transitions during project implementations. Your skills in managing the cultural and operational shifts associated with cloud migration will be essential for successful adoption.
•    Operational Efficiency Focus: A commitment to enhancing operational efficiency through the implementation of best practices and continuous improvement methodologies in IT infrastructure management. Your focus on leveraging cloud technologies to eliminate inefficiencies tied to data center operations will help us achieve our financial and operational goals.

These additional qualifications are a plus, but not required to apply:

•    Bachelor’s degree in information technology, Computer Science, or a related field; Master’s degree or MBA preferred.
•    15+ years of experience in IT infrastructure management, with a focus on leadership roles.
•    Relevant certifications (e.g., FinOps certified practitioner, ITIL infrastructure and maintenance, certifications related to cloud operations and services, PMP, Agile certifications).

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Remote work

Charitable contribution match programs

Stock purchase opportunities

To learn more about a career at MMA, check us out our website or flip through recruiting brochure.

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  Who you are is who we are.

  We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

  Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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