E-Commerce Business Analyst

We’re seeking an E-commerce Business Analyst to drive the continuous improvement of our Adobe Commerce/B2B & D2C stores.

You will need experience implementing, managing, and migrating e-commerce platforms. This role requires a minimum of 5 years managing a Magento/Adobe Commerce store, or store on a different platform such as Shopify, Optimizely, etc. Candidates with experience managing multiple stores and supporting stores through ERP migrations will receive additional consideration. This role requires strong experience in cross-functional business communication and relationship building w/ senior leaders and vendors. 

This role will report to the Sr. E-Commerce Channel Manager and will partner closely with IT, business, and functional teams. You can be successful based anywhere in North America - US. 

What You’ll Do 

Daily Operations 

• Oversee daily operations of existing B2B and D2C stores, including product catalog management, pricing, promotions, and website performance

• Ensure all product listings are accurate, complete, and up to date with detailed descriptions, pricing, images, and relevant specifications

• Perform configuration changes for all stores, systems, products, shipping, and customers in the testing environment and replicate changes in the production environment

• Regularly monitor Google Search Console for errors, warnings, and performance issues

• Identify and prioritize errors (e.g., 404 pages, crawl issues) with IT

• Monitor index coverage and ensure sitemaps are correctly generated and submitted

• Monitor mobile usability and prioritize issues with IT

• Monitor and report on fraudulent activity
   

Product Management: 

• Develop and maintain the product backlog and feature roadmap for four existing E-commerce sites and future online properties

• Gather, analyze, and translate business requirements into actionable product specifications and technical deliverables to drive incremental revenue and enhance customer experience

• Facilitate cross-functional communication and relationship building with senior leaders and vendors to ensure alignment on vision, scope, goals, and priorities

• Collaborate with IT to ensure projects are completed on time and within budget, covering all phases from discovery and scope definition to planning, testing, launch, and post-launch support

• Manage User Acceptance Testing (UAT) by overseeing cross-functional test teams, processes, scripts, and defect tracking

• Provide stakeholders with timely reports and documentation for all projects

Education 

• Bachelor’s degree in computer science, business or related field 

• Google Ads certification desired 

• Google Analytics certification desired 

Qualifications 

• 5 years of experience managing a Magento/Adobe Commerce store, or store on a different platform such as Shopify, Optimizely, etc. Additional consideration given to candidates with experience managing multiple stores

• Strong experience in cross-functional business communication and relationship building w/ senior leaders and vendors

• Knowledge of B2B and D2C E-commerce business operations, ERP, Order Fulfillment, SEO, and SEM best practices

• Knowledge of project management methodologies

• Ability to excel in uncertain environments and adapt as necessary 

• Excellent verbal and written communication and presentation skills, with proficiency in Microsoft Office 

• Outstanding interpersonal skills with an emphasis on building strong team relationships

• Experience in working with near/offshore system integration partners desired

• Experience managing integrations with third-party software (ERP, CMS, CRM) desired

• Ability to gain a deep understanding of Watts' existing business processes and technical systems

• Travel less than 10% 
    

PHYSICAL REQUIREMENTS: 

While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. 
 

WORK ENVIRONMENT: 

• Work in an office environment. 

• May occasionally be required to perform job duties outside the typical office setting. 

• As required by the Americans Disabilities Act (ADA)  
   

The expected salary range for this position is $85,000-102,000 yearly. Actual compensation will be dependent upon individual skills, experience, qualifications, geographical location, and applicable laws.