US-based Technical Account Manager - Remote (f/m/x)

Voucherify is seeking an experienced, proactive professional as our Technical Account Manager in the US (F/M/X).

We offer a 100% remote position with flexible working hours, within the NA time zone. We are a small but profitable software company with a flat hierarchy. We offer a competitive salary, a daily dose of memes and laughs. In short, a good work-life balance in a healthy working environment.

Voucherify is a SaaS company based in Poland, offering an API-first Promotion & Loyalty Engine that serves 350+ global customers, including brands like John Deere, Michelin, BOSCH, Philips, easyJet, and Burger King. Or, watch What (the heck) is Voucherify? 

About the Role:

At Voucherify, the Technical Account Manager (TAM) plays a critical role at the intersection of customer success, solution architecture, and product expertise. As a TAM, you'll be a trusted technical advisor to some of the world’s leading e-commerce and digital brands, helping them design and deliver scalable promotion and loyalty solutions powered by our platform.

This high-impact, client-facing role is ideal for someone who thrives in a technical, fast-paced, and collaborative environment. You’ll work closely with our US-based Sales and Customer Success teams to guide prospects through discovery, onboard new customers, and ensure long-term success through expert support and integration guidance.

While we’re a fast-growing company, we operate globally with customers across North America, Europe, and beyond, giving you the chance to work on complex, enterprise-level projects and continuously sharpen your skills. Discover how we are supporting our customers in this
short video. 

As a TAM at Voucherify, you will:

• Partner with technical and business stakeholders to design solution architectures and lead onboarding projects.
  
  
• Collaborate with developers and architects to integrate Voucherify into their broader tech ecosystems.
  
  
• Drive adoption by conducting hands-on workshops, product demos, and enablement sessions.
  
  
• Proactively identify and mitigate technical risks to ensure smooth delivery and long-term customer satisfaction.
  
  
• Provide technical insight to sales efforts, including estimating implementation scope and assessing total cost of ownership.
  
  
• Act as a liaison between customers and product/engineering to influence the roadmap and drive innovation.
  
  

We hope you bring:

• 5+ years of experience in a technical consulting role — such as Technical Account Manager, Solutions Engineer, Architect, or similar — with a proven track record of working in eCommerce, retail tech, ERP, Web CMS, PIM, or adjacent ecosystems.
  
  
• Excellent communication and presentation skills, both written and verbal, with the ability to explain complex technical concepts to diverse audiences — from developers to product and marketing teams and business stakeholders.
  
  
• Strong technical understanding of software architecture, APIs, data flows, and IT system integrations — whether gained through formal education or hands-on experience.
  
  
• A deep interest in the digital commerce space and emerging technologies in composable commerce and MACH (Microservices, API-first, Cloud-native, Headless) architectures. Experience of working directly with Independent Software Vendors and Solution Integrators in this domain is desirable.
  
  
• Analytical mindset with the ability to break down complex problems, interpret data, and understand how systems interconnect in enterprise environments.
  
  
• A customer-first mentality with the ability to prioritize, make informed decisions, and own recommendations through to implementation.
  
  
• Business sense and entrepreneurial thinking that enable you to spot upsell opportunities and identify customer potential based on usage data and KPIs.
  
  
• Experience with loyalty or promotion systems is desirable.
  
  

• English is your first language, but fluent communication in Spanish would be a plus.
  
  

Benefits of working @Voucherify

• Agency – your work will impact the size and quality of Voucherify’s prospective customers.
  
  
• Senior and experienced team – you'll be joining a small but mighty US-based team of two, backed by a strong global network of partners. We offer hands-on support during onboarding and have a proven track record of collaborating with some of the most innovative digital departments worldwide. Our tight-knit setup guarantees close knowledge exchange and excellent growth opportunities.
  
  
• Stability - you and our clients are our only shareholders. We are fully bootstrapped and committed to stable growth and profitability. 
  
  
• Extras – if all of the above had grabbed your attention, we have something extra to put on top. We value Work-Life balance and your time! A generous amount of paid time off, including vacation days.  Enjoy fully remote work with the freedom to manage errands in between tasks. Savour a home-cooked lunch or take a quick walk – all without punching a clock. We cooperate with leading agencies to help you curate benefits and services for you and your family.