Senior Web & Digital Platforms Specialist

This is a Remote Position. 

Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.

Currently, we have an immediate opening for a Senior Web & Digital Platforms Specialist to join our team! As the Senior Web & Digital Platforms Specialist, you will lead the charge in managing and optimizing our digital ecosystem—from public websites and email campaigns to in-branch digital signage and mobile banking interfaces. The Specialist will work to ensure our platforms are not just functional, but modern, secure, accessible, and member-focused. This role will make a real impact in how we connect with and serve our members every day.

Primary Responsibilities:

• Website Management: Administering and developing public websites, including updates, enhancements, accessibility (ADA compliance), and SEO optimization.
• Email and Landing Page Development: Building, testing, and troubleshooting responsive email templates and landing pages for marketing campaigns and external communications.
• Digital Platform Support: Supporting online banking platform updates, interface improvements, alerts, and integrations.
• Optimization & Compliance: Conducting regular audits of digital tools, troubleshooting issues, ensuring ADA compliance, and recommending enhancements based on performance metrics and member feedback.
• Cross-Functional Collaboration: Partnering with cross functional teams to ensure digital initiatives are timely, secure, and compliant.
• Third-Party Integrations: Managing integrations between the websites, online banking, mobile apps, CRM systems, and analytics platforms (e.g., Google Analytics, GTM).
• Project Management & Innovation: Leading digital projects, ensuring stakeholder alignment, and staying current with industry trends, accessibility standards, and emerging technologies.

Basic Qualifications:

• Education: Bachelor’s degree
• Experience with financial services products and their impact on consumers required.
• Minimum 5 years of professional experience in digital platform management or web development.
• Proficiency in WordPress CMS, HTML5, CSS3, JavaScript, JSON, jQuery, and responsive email development.
• Experience with website analytics tools (e.g., Google Analytics, Google Tag Manager).
• Experience working with marketing automation platforms (e.g., Salesforce Marketing Cloud, Hubspot, or similar).
• Experience working within Agile or Scrum project frameworks; Agile certifications (e.g., Certified ScrumMaster (CSM), PMI-ACP, SAFe Agilist) are a plus.
• Experience with online and mobile banking platforms (e.g., Candescent NCR Voyix, Alkami, Q2, Lumin Digital, or similar) highly preferred.

Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.