​​​​​​​Dental Client Success Manager - Level 1

Client Success Manager - Level 1
Location: Remote (preferably based in Texas)
Hours: 9:00 AM – 6:00 PM Central Time

About the Role:
InsideDesk is seeking a Client Success Manager - Level 1 to join our fast-paced startup. This is a great opportunity for someone with at least 1 year of experience in a dental office (e.g., Office Manager, Billing Coordinator, etc.) who is ready to transition into a SaaS environment. While prior SaaS experience isn't required, a solid understanding of dental claims is essential to your success in this role.

If you’re passionate about customer service, love solving problems, and want to be part of a growing tech company, we’d love to hear from you.

What You’ll Do:

• Provide exceptional client service, responding to feedback and driving overall satisfaction
   
• Onboard new accounts and guide clients through a smooth implementation process
   
• Drive product adoption by understanding client workflows and offering tailored solutions
   
• Identify client pain points and collaborate with internal teams to resolve them
   
• Partner with the Product team to suggest enhancements based on client insights
   
• Monitor and analyze product usage to improve customer experience and engagement
   
• Foster positive, professional interactions with clients and team members

What We’re Looking For:

• 1+ years of dental claim collection experience (required)
   
• Strong verbal and written communication skills
   
• Self-motivated, independent, and results-driven mindset
   
• Excellent project and time management skills
   
• Ability to collaborate across departments (Sales, Product, Development)
   
• Strong client-facing and presentation abilities
   
• Familiarity with dental PMS systems (Open Dental, Dentrix, Eaglesoft)
   
• Prior experience as a Dental Office Manager is a plus
   
• Excited by a fast-paced, startup environment with a strong learning curve
   
• Eagerness to be coached and continuously improve

Why InsideDesk?

• Fully remote role with flexible work environment
   
• Transparent, collaborative team culture—your voice matters
   
• Career growth: Start in an entry-level role with room to expand as we grow
   
• Opportunity to join a mission-driven company at the intersection of dental care and technology

If you're ready to leverage your dental expertise in a tech-forward role, apply now and help us redefine client success in dental SaaS.