Offer summary

Qualifications:

Proven experience in IT incident management or a similar role., Proficiency in Jira and Root Cause Analysis (RCA)., Familiarity with data warehousing concepts is essential., Strong communication, problem-solving, and leadership skills are required..

Key responsibilities:

Lead and manage the incident response process, including identification and escalation.

Coordinate with IT teams and stakeholders for efficient incident resolution.

Use Jira for tracking incidents and analyzing trends.

Conduct Root Cause Analysis (RCA) and post-incident reviews for continuous improvement.

MHK TECH INC has been delivering enterprise cloud solutions to our clients across the globe. We have also deployed several industry first solutions that can be tailored to the client needs.At MHK TECH INC, we take care of our clients software-based needs regarding application development as well as strategies to make yourself famous on the internet. We provide tailored needs to any and all businesses around the world after understanding the company's core ethics and working methods in-depth. We also ensure that we maintain a close ecosystem of understanding our customer's needs and delivering the required service in the most efficient way.MHK TECH INC has top level IT teams that expertise in making state of the art products that help your business to work efficiently. We are expert in developing custom applications that will help in the growth and financial planning of the entity. With products that take care of all the steps from laying out the initial business plan to conducting the final stage of customer service, we make sure that your company can deliver on time and with customer satisfaction. We also provide services that will help your company's core values grow on an ethical level with your employees dedicated to the company's work ethics and goals.We deal with providing product based services regarding application development as well as we provide consultancy services. Have a look at some of the products and services that we expertise in providing at MHK TECH INC. Contact us anytime for more information about the products and services we deal in, and we make sure that we will reach you back as soon as possible; usually we revert back within a few hours to maximum 24 hours.

Job description

Job Title: Incident Manager
Location: Only based out from USA (Remote 100%)
Duration: Long Term

Job Summary:
We are seeking an experienced Incident Manager to lead and coordinate responses to IT incidents, ensuring swift resolution and minimal disruption to business operations. The ideal candidate will have strong knowledge of Jira, experience with Root Cause Analysis (RCA), familiarity with data warehousing concepts, and the ability to work in US office hours.
Key Responsibilities:

Lead and manage all aspects of the incident response process, including identification, prioritization, and escalation.
Coordinate with IT teams and stakeholders to ensure efficient resolution of incidents and timely communication.
Use Jira to track incidents, ensure accurate documentation, and analyze incident trends.
Conduct Root Cause Analysis (RCA) and post-incident reviews to identify underlying issues, recommend corrective actions, and drive continuous improvement.
Collaborate with teams to understand data warehousing concepts for better incident diagnosis and resolution.

Requirements:

Proven experience in IT incident management or a similar role.
Proficiency in Jira, Root Cause Analysis (RCA), and familiarity with data warehousing concepts.
Strong communication, problem-solving, and leadership skills.
Ability to work in high-stress, fast-paced environments and during US office hours.

Required profile