Client Services & Admin Coordinator - (HR31546DM)

Job Title: Client Services & Admin Coordinator
Location: Remote (CST Time Zone)
Salary Range: up to 1600 USD

Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM (CST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Company:

Sagan represents a small but growing landscaping and lawn care business based in the Midwest U.S. The team includes five field professionals and the owner, who is seeking a proactive and experienced support hire to improve customer responsiveness, streamline invoicing, and ensure follow-through on all sales and service processes.

Position Overview:

The Client Services & Admin Coordinator will be the front line of communication for the business, answering customer inquiries, collecting essential job details, drafting service estimates, and ensuring timely follow-up and invoicing. The ideal candidate brings strong communication skills and familiarity with landscaping terminology. This role is best suited to someone self-motivated and ready to contribute immediately with minimal oversight.

Key Responsibilities:

• Answer incoming calls, ask qualifying questions (job type, budget, timeline).
• Draft estimates in Microsoft Word and send to the owner for pricing.
• Follow up with customers after sending estimates.
• Charge credit cards and send monthly invoices via the CRM system.
• Possibly schedule jobs and appointments once familiar with company operations.
• Translate for Spanish-speaking employees or clients if needed.

Qualifications:

• Proven experience in an admin or client service role, ideally supporting home services or landscaping businesses.
• Strong written and spoken English with a low or neutral accent.
• Familiarity with landscaping or lawn care terminology is required.
• Microsoft Word proficiency.
• Experience using CRM systems for invoicing and customer tracking.
• Friendly, proactive phone presence and strong organizational skills.
• Able to work independently and handle multiple tasks efficiently.

Nice-to-Haves:

• Fluency in Spanish.
• Prior experience drafting estimates or coordinating service appointments.
• Experience translating for bilingual work environments.

Resume Submission Guidelines:

💡To help us review your application efficiently, please submit your resume in text-based PDF format only.

🔸Avoid uploading scanned documents, image files (JPG/PNG), or Word documents (DOC/DOCX) format to prevent your application from being overlooked.

📍Important: For timely processing, both your resume and introductory video must be submitted in English.