Insurance Team Lead

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Team Lead, Insurance

You Report to: Manager, Servicing Operations

Your Location: Remote/ Anywhere in the US

Your compensation: Base salary of $60,000 or more plus a quarterly performance bonus, depending upon experience

Learn more about our awesome Servicing Operations Department

About the Opportunity:

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for the fifth year in a row, is adding a new partner to our Servicing Operations department to accommodate our remarkable growth!

We are seeking an experienced and results-driven Team Lead, Insurance to oversee our growing Insurance team, with a focus on Total Loss Claims and Lienholder-Initiated Damage Claims. This role requires strong leadership, expertise in claims handling and auditing, and the ability to build effective relationships with third-party vendors. The successful candidate will ensure all claims are handled fairly, accurately, and efficiently while leading a high-performing, collaborative team.

What you will do:

 Your responsibilities include but are not limited to:

Leadership & Team Management

• Lead and manage a team of claims associates, providing mentorship, training, and regular performance feedback.
• Conduct team meetings to align goals and resolve challenges.
• Foster a high-performance culture centered on quality, accountability, and client satisfaction.

Claims Oversight & Auditing

• Review total loss and lienholder claims for compliance, fairness, and accuracy.
• Develop and enhance efficient processes for claims review and resolution.
• Monitor and analyze claims metrics; generate reports to identify trends and areas for improvement.

Investigations & Problem Resolution

• Conduct in-depth investigations into complex or disputed claims by gathering and analyzing relevant information.
• Collaborate with clients, internal departments, and third-party vendors to achieve timely and satisfactory resolutions.

What you bring:

• Bachelors degree and/or equivalent work experience
• 5+ years of experience managing automotive insurance claims, with expertise in auto damage assessment and total loss resolution.
• Strong communication skills and the ability to build relationships across teams.
• Self-motivated with the ability to multitask and work independently.
• Experience working remotely and managing responsibilities in a virtual environment.
• Proven research and analytical skills with the ability to investigate beyond the immediate scope.
• Proficiency in Microsoft Excel, Teams, and Outlook.

FHF Benefits…

• Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone, and we have a proven record of investing in you.
  

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.