Offer summary

Qualifications:

10+ years of experience in SaaS sales, account management, or customer success, with at least 4+ years in leadership roles., Demonstrated success leading mid-market customer segments with complex deal cycles., Strong operational acumen and experience with Salesforce and pipeline analytics., Excellent communication skills and ability to influence across the organization..

Key responsibilities:

Directly manage and coach second-line and frontline managers to achieve targets.

Recruit, hire, train, and develop top talent for the sales team.

Collaborate with cross-functional teams to enhance customer experiences and drive lead generation.

Regularly report on key metrics and drive strategies for customer engagement and retention.

Job description

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

Motive is seeking a Senior Director of Mid-Market Sales & Account Management to lead a growing team responsible for driving expansion and retention within our Mid-Market customer base. This senior leader will be accountable for maximizing Net ARR through a dual focus on upsell/cross-sell growth and strategic renewals.

You will oversee a team of 50+ Account Managers and sellers managing complex customer relationships across multiple industries and product lines. This is a customer-facing, results-driven leadership role that blends sales expertise with lifecycle management strategy. You’ll collaborate cross-functionally with Product, Marketing, Customer Success, and Onboarding teams to deliver an exceptional customer experience from first sale through renewal.

We’re looking for a sales leader who thrives in a high-growth environment, understands the nuances of mid-market relationship management, and has a proven track record of leading consultative, value-driven teams.

What You'll Do:

Leadership and Management: Directly manage second-line managers and a handful of frontline managers, motivating and coaching them to achieve quarterly targets and strategic business objectives. Cultivate a high-performance environment that prioritizes accountability, continuous improvement, and customer satisfaction.
Talent Development: Recruit, hire, train, and develop top talent, building a pipeline of future leaders within the organization. Demonstrable success in building and scaling sales teams from early stages and guiding transformational growth.
Strategic Collaboration: Partner with Marketing leadership to innovate on customer experiences, drive lead generation, and experiment with pricing and acquisition strategies. Collaborate with Product, Sales, Onboarding, and Strategy leaders to identify customer needs, influence roadmap decisions, and design cohesive sales programs, incentive plans, and GTM strategies that connect across global functions for a seamless customer journey.
Performance Analysis: Regularly report on key metrics to identify strengths and areas for improvement, using data-driven insights to guide decision-making. Lead the team with a disciplined, data-driven approach to continually assess business performance and achieve quarterly sales targets.
Customer Engagement: Drive strategies to boost engagement, upsell, and retention, rapidly testing data-driven ideas for continuous improvement. Act as a customer-facing escalation point for complex deals, using executive relationships to resolve challenges, align strategies, and ensure successful closures with exceptional customer experience.
Process Optimization: Create and refine scalable processes to enhance team efficiency and overall performance.

What We're Looking For:

10+ years of experience in SaaS sales, account management, or customer success, with at least 4+ years in leadership roles.
Demonstrated success leading CMRL or MM customer segments with complex deal cycles, cross-functional dependencies, and strategic renewal motions.
Strong operational acumen and comfort working with Salesforce, dashboards, forecasting models, and pipeline analytics.
Experience with value-based selling, solution consulting, and/or multi-product growth motions.
Excellent communicator and cross-functional collaborator with the ability to influence up, down, and across the organization.
Proven ability to build and scale teams in fast-paced, high-growth SaaS environments.
This is remote role and can be based anywhere in the in USA or Canada

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

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