20/5 Application Support Engineer

Company Description

Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Oradea and 20 years of experience in turning business challenges into opportunities and growth.

A value-driven organization, it has established itself as a partner of choice for major brands in Retail, Manufacturing, Finance, and Banking. It covers the complete digital evolution journey of its customers, from ideation and requirements setup to software development and managed services solutions.

With more than 1,200 IT professionals, Accesa also has a fast-growing footprint, establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology. Coming together in strong tech teams with a customer-centric approach, they enable businesses to grow, delivering value for our clients, partners, industry, and community.

Your team

Being in the early stages of collaboration, we’re enjoying a growing team with diverse skills, including Technical Support Engineers, Database Administrators, Observability Engineers, and Service Managers. Our focus on efficiency emphasizes strong communication, both within the team and with our peers on the customer side. We’re ready to support ramp-ups and deliveries, as well as create sustainable learning paths for each team member, fostering enjoyment in our work both individually and collectively.

Real impact one step at a time

You will have an impact on the project’s evolution, as well as the chance to contribute with your own ideas and expertise in building a successful relation with the client.

A major global insurance company is using an application to govern all tasks related duties. That application requires human overview and interventions if needed in order to ensure that the client has the correct data at any point in time. The project enables you to meet the changing needs of fast and agile customers, while at the same time ensuring the required levels of stability and reliability.

Responsibilities

• Ensure Infrastructure Availability: You'll be responsible for keeping the Pega application up and running across all environments, from development to production, supporting system reliability.
• Manage and Optimize AWS Services: Ensure application availability and performance by addressing performance issues, ensuring service uptime and keeping all integrated and third-party services up to date and secure.
• Coordinate and Execute Daily Deployments: Handle daily deployments across multiple environments, incorporating updates and fixes from the development team to keep systems stable and aligned with the latest code changes.
• Troubleshoot and Resolve Incidents: When issues arise, you’ll investigate, identify root causes and implement fixes on a timely matter to restore service functionality. Collaborate closely with developers through incident reviews and task force meetings to prevent recurrence.
• Support DevOps Best Practices: Use tools like Jenkins or GitLab CI/CD to manage configuration and support a fast, reliable deployment workflow.
• Monitor and Maintain System Health: Set up and maintain monitoring tools such as Dynatrace and PDC to track performance, detect issues early and support stability and scalability.

Must have:

• A technical background with basic Linux knowledge, good client approach and willingness to learn;
• Willingness to work in a 20/5 rotating shift schedule (day shifts, afternoon shifts and night shifts)
• Experience using ticketing systems and a good comprehension of server infrastructure processes;
• Very good communication skills and high attention to details;
• Strong analytical approach and reasoning skills for solving complex issues;
• Proactivity, involvement and teamwork
• Proficient in English, both written and spoken

Nice to have:

• AWS, Kubernetes and GitHub knowledge

At Accesa you can: 

Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion. 

• Physical: premium medical package for both our colleagues and their children, dental coverage up to a yearly amount, eyeglasses reimbursement every two years, voucher for sport equipment expenses, in-house personal trainer 
• Emotional: individual therapy sessions with a certified psychotherapist, webinars on self-development topics 
• Social: virtual activities, sports challenges, special occasions get-togethers 
• Work-life fusion: yearly increase in days off, flexible working schedule, birthday, holiday and loyalty gifts for major milestones