Offer summary

Qualifications:

Minimum of 2 years experience in Product Management or a technical product role., Proven expertise with Large Language Models (LLMs) like GPT or Claude and GenAI products., Strong understanding of prompt engineering, function calling, and testing for AI agents., Experience in building customer-facing products in support, service, or sales environments..

Key responsibilities:

Own the entire lifecycle of AI agents from design to optimization.

Collaborate with teams to identify and develop high-impact AI use cases.

Design and refine prompt flows and function calls for effective agent responses.

Monitor and analyze agent performance to improve behavior and impact.

Job description

Description

Tailor Brands is a platform that builds businesses - from launch to growth and everything in between. Our “Guidance Engine” creates a personalized plan for every new business, simplifying the process of starting, managing, and scaling. We don’t just give you tools - we guide you through the journey of building a successful business.

About the Role

We’re looking for a hands-on Product Manager with a strong technical instinct and a passion for AI-driven experiences to lead the development and evolution of our customer-facing AI agents. You’ll be at the forefront of integrating and scaling LLM-powered agents across the customer journey - from trigger logic and function integration to prompt design, testing, and performance monitoring.

This role requires close collaboration with Product, Engineering, Sales, and Support to deliver agent experiences that are smart, scalable, and business-impactful. If you’re energized by the latest GenAI developments and want to turn cutting-edge ideas into real-world results, we’d love to hear from you.

Key Responsibilities:

Own the end-to-end lifecycle of AI agents: design, development, deployment, testing, and continuous optimization.
Collaborate with internal teams to identify high-impact agent use cases across the user journey.
Design and iterate on prompt flows and function calls to ensure agent responses are helpful, accurate, and on-brand.
Monitor agent performance using both qualitative feedback and quantitative analytics.
Design experiments and analyze outcomes to continuously improve behavior and impact.
Define KPIs and use data to guide prioritization and iteration.
Partner with Product Managers, Engineers, Sales, and Support to align roadmaps and ensure smooth implementation.
Ensure seamless integration with backend systems, tools, and customer interfaces.
Maintain a high standard of reliability, personalization, and user experience in all agent interactions.

Requirements

2+ years of experience in Product Management or a technical product role.
Proven experience working with LLMs (e.g., GPT, Claude) and building GenAI-powered products.
Strong understanding of prompt engineering, function calling, and testing methodologies for AI agents.
Demonstrated experience building customer-facing products, ideally in support, service, or sales-focused environments.
Deep curiosity and enthusiasm for the latest in GenAI and conversational AI developments.
Familiarity with automation and workflow tools like Zapier, Make (Integromat), or n8n.
Comfortable using analytics tools like Heap, Amplitude, or Mixpanel to test, measure, and iterate.
Strong communication and project management skills with the ability to work cross-functionally.
Highly self-motivated, execution-oriented, and comfortable in fast-paced, dynamic settings.

Required profile