Senior Product Manager, Communications Platform

About the team

Zillow’s Communications Platform team builds the products and solutions that dependably enable internal teams at Zillow to build their communications experiences to our customers. The platform provides various channels that teams can leverage through API’s and parameters of the API’s to reach our customers with their communications. In addition to providing the ability for teams to deliver communications to our customers, the platform also provides important functionality that various teams leverage such as customer medium preferences, subscription management, data transparency, and more.

About the role

This role will own the communications platform. They will partner with various teams throughout Zillow to understand their needs, painpoints, and requests. They will work closely with the communications platform engineering team to build the right features in the appropriate manner to be a true platform and support all of Zillow. Additionally, this person will need to focus on the end customer and not just internal engineering teams as the platform is responsible for the customer’s aggregated communications experience. Lastly, this role will require someone to not just lead the execution, but provide the long-term and short-term strategy for the platform.  

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC the standard base pay range for this role is $145,500.00 - $232,500.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Own the roadmap of the platform engineering team, including leading the execution of deliverables, epics, and user stories.

• Coordinate with the engineering manager on sprint ceremonies and planning.

• Define and refine the platform strategy regularly.

• Regular presentations, roadshows, and pitches to showcase the value and function of the platform.

• Collaboration across Zillow to understand internal teams visions and plans and translate those into concrete requirements that lead to features and deliverables that the platform produces.

• Prioritize and trade-off many different initiatives, ensuring we are always optimizing our efforts and building the most important item.

• Write platform documentation, including technical diagrams and API documentation 

• Define what needs to be built, including the technical aspects of the platform.

• Meet with internal engineering teams and understand the technical aspects of the platform well enough that you can work with the engineering partners without needing the platform engineering teams assistance

• Define clear, measurable goals that will provide the focus and direction for the platform.

• Build the appropriate data visualizations that will be reviewed in a weekly business review to track progress on goals and platform performance

• Bachelor’s degree in a technical field

• 1-2 years of Technical experience (engineering, data science, etc.)

• 3-5 years of product management experience, preferably in a platform-focused role

• Strong SQL skills

• AI capabilities: Prototyping in Replit (or equivalent)

• Preferred: product experience working in communications

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.