Product Manager - Shared Application Services

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

TouchNet, a Global Payments company, unifies campuswide payments and ID management software solutions for more than 1,000 colleges and universities worldwide. Institutions of higher learning rely on TouchNet to integrate and secure payments, permissions, and other related business transactions for a comprehensive, actionable view campuswide. Bring your expertise and join our growing team to help simplify the business of higher education.

Shared services product managers work across teams and with cross-functional teams to define API strategies, prioritize features, gather user feedback, and drive platform services through seamless integration and functionality. You are responsible for platform level services and products and build these  from existing ideas as well as develop new ideas based on industry experience and contact with customers and prospects. The Shared Services product manager assists in the profitability of existing products and services to develop new solutions which advance business objectives and client needs. 

What Part Will You Play?

• Manages the process from product development to product launch, ensuring execution is in line with project plan for complex product initiatives. Focus on platform service delivery in a manner as to minimise additional development as it comes to our technologies and payment offerings. 

• Working across teams, you will design shared services for both internal and external connectivity using a combination of external API’s and user interfaces allowing for system configuration and administration. 

• For assigned products, owns, manages, and communicates a product roadmap, including collaborating with industry analysts to form competitive analysis, and with delivery, sales, and relationship management teams to determine prioritization, development and ongoing costs of delivery, and market positioning.

• For assigned products, develop the "go to market packaging". Collaborates with product marketing to develop product marketing strategies based on established product objectives, costs, and value proposition. Reviews research with product marketing to quantify value proposition for inputs to pricing analysis and marketing collateral. Defines pricing strategies for new and existing products considering competitive pricing models, internal costs, value proposition metrics (e.g., savings to clients, process costs, etc.), and market acceptance and adoption rates. Participates in defining alternative models complete with benefits, and present final pricing recommendations to executive management for adoption.  Ensures stock and assists with ordering of terminals, devices, etc for availability. 

• Develops comprehensive business cases requiring analytical skills to assimilate complex data and concepts for new product functionality to serve as inputs to decision-making, prioritization, pricing, and client value proposition.
  For assigned product initiatives, collaborates with company business leaders, sales, IT, legal, strategic marketing and relationship management teams to define product goals, objectives, market positioning, and pricing strategies for each assigned product. Uses independent judgment to determine methods and procedures for managing product strategy.

• Follows a structured, repeatable process for conducting market research to include industry publications, analyst research, experiential research, client surveys, etc. Develops and maintains a strategic planning approach for summarizing and communicating the results of aggregate research.

• Facilitates product concept and requirements workshops with clients and internal development teams in pursuit of product requirements, objectives, and architecture decisions. Documents workshop results in a format suitable for consumption by all audiences, including interactive review and feedback from clients and internal parties. Answer questions during the workshop, add points of clarification and complete any necessary follow-up action items.

• For assigned products, collaborates with product delivery and technology architecture to validate detailed design, particularly to ensure that product objectives and key requirements are met and aligned with the market needs and business unit strategy . Provides design direction, testing support, and general assistance to the delivery team, as needed, during the execution phase of product development consisting of complex scopes.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree

• Relevant Experience or Degree in: Business or Computer Science; Combination of relevant training and/ or experience in lieu of degree

• Typically Minimum 5 Years Relevant Exp

• Experience in similar business product services and/or external customer/market experience

Preferred Qualifications

• Prefer experience in a software development environment or in a professional services role.

• Prefer software or IT background (i.e., degree or experience).

• Prefer direct experience with doing software development, testing and/or business analysis.

• Prefer experience with Agile software products and delivery methodology.

• Prefer Experience with payments and financial systems

• Prefer Experience with higher education, student, and financial applications

• Prefer Experience with authorization technologies such as OATH, OpenID Connect, API Key’s, etc.

• Prefer Experience working with API’s and API methodologies. 

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Having ownership of a function, account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business, and lead matrix teams on complex projects. Barriers to entry such as technical committee review may exist at this level.

• Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups, both internal and external.

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

This position is eligible to be considered for remote hiring anywhere in the USA.

#LI-Remote

Global Payments Inc. is an equal opportunity employer.

$110,000 + 10% bonus

The above represents the expected salary for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.