Junior Customer Success Manager

As a leading provider of AI-powered extended managed detection and response (MXDR) services, Ontinue is on a mission to be the most trusted, 24/7, always-on security partner that empowers customers to embrace the future by using AI to operate more strategically, at scale, and with less risk. We believe that the combination of AI and human expertise is essential for delivering effective managed security that is tailored to a customer’s unique environment, operational constraints, and risks. 

Our MXDR service combines powerful proprietary AI with a one-of-a-kind collaboration model to continuously build a deep understanding of our customers’ environments, informing how we prevent, detect, and respond to threats. Our unrivaled Microsoft expertise allows customers to achieve these outcomes with the Microsoft Security tools they already own. The result is highly localized managed protection that empowers security teams to be faster, smarter, and more cost-efficient than ever before. 

Continuous protection. AI-powered Nonstop SecOps. That’s Ontinue

Your mission:

 At Ontinue, we prioritize the success and satisfaction of our customers, and as a Customer Success team member, you'll play a vital role in ensuring that our clients achieve their cybersecurity objectives with excellence.

You'll have the opportunity to engage directly with customers, providing expert guidance, support, and solutions tailored to their unique needs. Your dedication to learning, problem-solving abilities, and strong communication skills will be essential in driving customer satisfaction and loyalty.

Responsibilities:

• Learn the Ontinue service portfolio and configuration management to effectively support and deploy solutions for our customers.
• Engage with customers' technical staff to understand their requirements, recommend best-practice approaches, and design solutions that meet their Azure cybersecurity needs.
• Set up and deploy Ontinue services in coordination with customers, ensuring seamless integration and optimal performance.
• Onboard new customers, providing comprehensive guidance and support throughout the implementation process.
• Provide first-class technical support for customer requests, addressing inquiries, troubleshooting issues, and resolving challenges promptly and effectively.
• Serve as a liaison between development and sales teams, conveying customer feedback, requirements, and insights to inform product development and sales strategies.
• Collaborate with the Azure Cyber Security SOC organization to ensure the stead operations of our entire customer base, proactively identifying and addressing potential issues.

Qualifications:

• Highly motivated to learn new skills and technologies through training programs offered by internal domain experts and team colleagues.
• Self-motivated and proactive team player, capable of working collaboratively and independently to achieve goals.
• Strong communication and interpersonal skills, enabling you to effectively engage with customers and internal stakeholders.
• Bachelor’s Degree or higher in Computer Science or a related field, providing a solid foundation for understanding cybersecurity principles and practices.

Nice to Have:

• Experience with Azure cloud platform and services, including Azure Security Center, Microsoft Sentinel, and Azure Active Directory.
• Familiarity with scripting languages such as PowerShell or Python for automation and task simplification in Azure environments.
• Certifications in Azure cloud technologies, such as AZ-900
• Understanding of cloud-native security concepts and best practices, including identity and access management, encryption, and network security groups in Azure.

What we offer:

We have been recognized as a top place to work! In addition to a competitive salary, we also offer great benefits including 25 days off a year, an annual subscription to Headspace, recognition awards, anniversary rewards, a monthly phone allowance, and access to management and Microsoft training. 

Come as you are!  We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. Ontinue welcomes and encourages diversity in the workplace regardless of race, gender, religion, age, sexual orientation, disability, or veteran status.

Next Steps:

If you have the skills and experience required and feel that Ontinue is a place you can belong, we would love to get to know you better! Please submit your application for this role, and our talent acquisition manager will be in touch to discuss further. 

Learn more: www.ontinue.com.