We impact global start-ups and organizations to ignite their sense of mission and purpose while impacting the lives of underserved communities around the world. Our co-evolving partners seek to disrupt their industry and serve as a vehicle for change. We provide outsourcing services in the form of Talent Solutions, Managed Solutions, and Workspace Solutions helping our partners drive towards ever-greater purpose and meaning. Our values are what ultimately drive Booth and Partners. We do our best to make sure that our shared values are deeply ingrained in how we work. We understand how values are inextricably connected to all areas of our business, and we focus on ways to be intentional. These values manifest not only in how we relate to each other but how we thrive and exist in the world.

Job Title: Accounts Receivable Specialist

Department/Domain: Payments

Location: Remote

Employment Type: Full-time

Reporting to: Assistant Team Leader and Team Leader

About Pay Later Travel

At Pay Later Travel, we're redefining how people book, budget, and enjoy their trips.

As a pioneering Australian-based fintech, we empower our customers with flexible

travel payment solutions that remove financial stress from their adventures. Our

mission is to make travel more accessible, and our team is at the heart of delivering

that promise.

Why Join Us?

● Be part of an innovative, fast-growing company where your work has real

impact

● Help deliver unforgettable travel experiences for customers through thoughtful

support and smarter systems

● Join a passionate, collaborative team that values continuous improvement,

ownership, and data-led decision-making

● Enjoy flexibility, growth opportunities, and a culture that celebrates both results

and relationships

Role Overview

As a Specialist, you will support the execution of core operations, ensuring the

successful delivery of service across your domain. You’ll handle day-to-day tasks,

back-office functions, customer support, or technical resolutions with accuracy and

care. Your responsibilities will align with defined KPIs and team goals, always aiming to

improve the customer experience and contribute to collective success. This is an entry

to mid-level role focused on operational delivery and individual ownership, while

collaborating across teams and domains.

Key Responsibilities:

● Be Customer Obsessed

○ Provide Exceptional Customer Interactions – Build meaningful rapport

with customers and handle requests efficiently, accurately and with a

positive attitude.

○ Handle complaints effectively - Identify potential problems and take

reasonable action to resolve them with a solutions focused mindset.

Escalate when appropriate and contribute to long-term solutions

○ Enhance the Customer Experience – Proactively identify friction points in

the customer journey and share insights for improvement

● Be a Team Player

○ Promote Team Collaboration – Work constructively with others to

achieve shared outcomes

○ Ensure Recognition and Accountability – Support and celebrate team

efforts while staying accountable for your responsibilities

○ Maintain Effective Communication – Keep open, clear communication

with colleagues, supervisors, and other departments

● Have Clear Goals

○ Set and Align Goals – Understand your personal and team objectives and

how your role contributes

○ Track Progress and Performance – Regularly review your own work

against expectations

○ Demonstrate Ownership and Accountability – Take full ownership of your

tasks and deliver results reliably

● Identify Problems and Don’t Tolerate Them

○ Identify and Address Problems – Spot issues within your workflow and

flag or solve them proactively

○ Implement Effective Solutions – Take initiative to resolve challenges

within your scope, and seek support when needed

○ Pursue Continuous Improvement – Embrace feedback and use it to refine

your work over time

● Be Data-Led – Test & Learn

○ Leverage Data for Decision Making – Use available data to guide your

day-to-day actions

○ Utilise Testing and Learning – Test different approaches to your work

and give feedback on what works best

○ Drive Continuous Improvement – Identify opportunities to improve

processes and performance

Domain-Specific Responsibilities

Accounts Receivable & Collections

● Invoicing & Payment Tracking: Oversee and ensure the timely and accurate

invoicing of customer accounts. Track payments to ensure they are applied to

the appropriate accounts and in a timely manner.

● Collections & Refund Processing: Handle the processing of collections and

refunds, ensuring that all payments are recorded and reconciled correctly.

● Aging Reports & Follow-ups: Regularly monitor aging reports to identify overdue

payments. Proactively follow up with customers to ensure timely collection of

outstanding balances and improve the overall collections process.

● Payment Arrangements: Collaborate with customers to make payment

arrangements in accordance with company policies and standard operating

procedures (SOPs), ensuring mutual understanding and compliance.

● Customer Communications: Manage all communications related to accounts

receivable, including responding to customer emails and inquiries, addressing

issues promptly, and maintaining professionalism in all correspondence.

Customer Service & Complaint Handling

● Resolving Inquiries: Provide timely and professional responses to customer

inquiries about overdue accounts or payment disputes. Ensure that customers

receive accurate information and that their issues are addressed effectively.

● Escalation Management: Handle escalated customer situations, including

complex or irate customers, ensuring that customer satisfaction is maintained

while strictly adhering to company policies.

● Empathetic Support: Provide empathetic and solution-oriented support in

resolving disputes or payment issues, ensuring that customer concerns are

resolved efficiently while protecting company interests.

Baseline Requirements

● Delivery According to KPIs and Targets – Consistently meets or exceeds agreed

performance metrics

● Contribution to Outstanding Customer Experience – Helps create positive

customer interactions and outcomes

● Professional Conduct – Demonstrates integrity, respect, and professionalism at

all times

● Quality of Work – Maintains accuracy, attention to detail, and consistency in

output

● Team Contribution – Supports team initiatives and collaboration

● Adherence to Company Policies – Follows all internal processes and standards

● Compliance with Regulatory Requirements – Ensures work aligns with

applicable laws and regulations

● Timeliness – Delivers tasks within expected timelines

● Attendance – Demonstrates reliable presence and punctuality

● Responsiveness in Communication – Communicates promptly and clearly with

internal and external stakeholders

Key Skills & Experience

● 1–3 years’ experience in operations, support, travel, payments, or customer

service roles

● Ability to manage time effectively and prioritise tasks

● Strong communication and problem-solving skills

● Comfortable with digital tools, systems, and workflows

● Demonstrated ability to work both independently and as part of a team

● Experience in fast-paced, high-growth environments is a plus

Additional Requirements

● Flexible Scheduling: Ability to work flexible shifts, including working during

weekends and shifting rest days to weekdays, based on operational demand.

● Work Hours:

○ US Shift: 10:00 PM - 7:00 AM

● Communication Skills: Comfortable with handling customer inquiries and

complaints effectively through both phone calls and emails.

● Tools (Preferred, but not required):

○ PipeDrive

○ Stripe

○ Tableau

○ G Suite

Accounts Receivable Specialist

Offer summary

Qualifications:

Key responsibilities:

Job description

Required profile

Experience

Hard Skills

Other Skills

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