Compliatric Support & Onboarding Coordinator

Compliatric is a complete Healthcare Administration Operating System (HAOS) for healthcare organizations, serving as the backbone for administrative compliance management needs by providing real-time insights, automating workflows, and offering unparalleled flexibility. From tracking audits and managing training to maintaining regulatory standards, Compliatric streamlines every aspect of administrative compliance management, allowing teams to work smarter, not harder.

Since 2014, Compliatric has been helping healthcare organizations by making compliance tasks seamless and stress-free, mitigating risks before they escalate, and empowering teams to achieve more with less effort—all within a single, fully integrated management platform.

Join Our One Team at Compliatric!

At Compliatric, we’re redefining how compliance is delivered—with smarter tech, a streamlined onboarding experience, and a culture of teamwork. We're looking for a Support & Onboarding Coordinator who thrives in a collaborative environment and is passionate about making a meaningful impact on the client experience.

This role is a critical part of our One Team model—meaning no individual owns a book of clients. Instead, you’ll work alongside onboarding leads, support specialists, and account managers to create a seamless, shared approach to onboarding and client care.

What You’ll Do

As a Support & Onboarding Coordinator, you’ll play a hybrid role supporting both new client onboarding and ongoing support operations. You’ll:

• Assist with onboarding tasks like scheduling, tracking milestones, and preparing materials
• Help ensure client progress by documenting calls, managing internal follow-ups, and keeping our systems updated
• Participate in client meetings, note-taking, and action item tracking
• Support clients with system how-tos, permission updates, and data uploads
• Assign training videos and provide Zoom walkthroughs of modules
• Submit and track support cases, confirming resolution before onboarding completion
• Collaborate with the team to flag roadblocks and suggest process improvements

Success Looks Like

• 15+ client interactions per week (calls, emails, or meetings)
• No overdue action dates or untracked client tasks in Salesforce
• Accurate, consistent documentation of all interactions
• Strong mid- and post-onboarding client survey feedback

Why You’ll Love It Here

• Remote Team with some in-office gatherings
• Collaborative and encouraging work culture
• Meaningful impact—your work helps health organizations meet compliance goals
• Room to grow as we grow
• A team that actually likes working together (yes, even on Mondays)

What You Bring

• 3+ years in onboarding, customer support, or client-facing roles (SaaS preferred)
• Working knowledge of Salesforce (or equivalent CRM experience)
• Clear, confident communication, both written and verbal
• Ability to work independently and play well with others
• Bonus points if you’ve ever helped build onboarding workflows or SOPs!