Population Health Operations Coordinator
Offer summary
Qualifications:
Master’s degree required with at least three years of post-Master’s-level supervisory experience in behavioral health., Fully licensed in North Carolina as LCSW, LCMHC, LPA, LMFT, or RN., Experience in care coordination and working with diverse populations is preferred., Knowledge of clinical policy review and quality improvement processes is a plus..Key responsibilities:
- Create and implement policies and procedures impacting departmental operations.
- Analyze performance data to ensure adherence to program goals and recommend changes as needed.
- Engage with high-risk members to facilitate care coordination and address complex needs.
- Serve as a liaison with partner organizations to ensure culturally competent care delivery.
Job description
Pay Plan Title: BH Care Management Coordinator
Working Title: Population Health Operations Coordinator
Cost Center: 85/Plan Based Care Management
FLSA Status: Exempt
Posting Salary Range: $62,712 - $77,564
Office Location: Remote within North Carolina.
POSTING DETAILS:
Make an Impact
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) that manages serious mental health, substance use, traumatic brain injury, and intellectual/developmental disability services in North Carolina. Serving in 46 counties, we help individuals and their families strengthen well-being and build foundations for a healthy life.
Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication – in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve.
At Trillium, we know that empowering others begins with supporting and developing our team. That’s why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We’re also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally.
What We’re Looking For
Trillium Health Resources has a career opening for a Population Health Operations Coordinator to join Populations Health Operations Team. This positions primary responsibilities function in a consultative and facilitative role on the Clinical Support Team that includes staff who perform tasks as liaison between Trillium and other provider entities in the community and our hospitals.
On a typical day, you might:
- Create policies and procedures that often have department-wide impact and provides critical feedback on field impact of policies and procedures to enhance their effectiveness.
- Manage, monitor, review and analyze short- and medium- term operations and services provided for adherence to program goals and objectives utilizing performance outcome data and reports.
- Provide direction on Behavioral Health and specialty program Care Management objectives and measures of effectiveness; focuses attention on departmental and unit goals; recommends program changes to clinical management.
- Utilize databases to analyze the effectiveness of current processes and organizational components; recommend changes on the basis of these analyses; train and assist staff in use of the databases.
- Engage identified members into the care delivery system and utilize data and information from multiple sources to address members’ needs.
- This role involves program development, clinical oversight, and conducting systematic program reviews for quality assurance to assess effectiveness and ensure compliance with established clinical standards, regulatory requirements, and best practices—ultimately driving improved outcomes for program participants.
- Provide consultative and facilitative engagement with the targeted population, to include those with the most complex cases or problems.
- Serve as a primary point of contact and liaison for key partner organizations, facilitating culturally competent care and coordination with tribal communities and other stakeholders.
- Provide guidance on complex care coordination to high-risk members who may have identified needs with behavioral health, physical health, co-occurring, co-morbid or multi-morbid conditions.
Employee Benefits:
Trillium knows that work/life balance is important. That’s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:
- Typical working hours are 8:30am-5pm
- A remote work option available for most positions
- Health Insurance - no premium for employee coverage
- Flexible Spending Accounts
- Paid Time Off (PTO) of 24 days, plus 12 paid holidays within first year of employment
- NC Local Government retirement pension. This is a defined-benefit retirement plan that will pay you a monthly amount upon retirement, for the rest of your life, with as little as five years of service. For more information, go to: https://files.nc.gov/retire/documents/files/Actives/LGERSHandbook.pdf
- 401k with 5% employer match & immediate vesting
- Public Service Loan Forgiveness Qualifying Employer
Qualifications:
Education/Experience:
A Master’s degree is required with a minimum of three (3) years post Master’s-level fully licensed LCSW, LCMHC, LPA, LMFT or RN providing supervisory experience working directly with complex individuals with BH conditions.
Preferred Experience:
Prefer a minimum of three (3) years’ experience with care coordination serving members of various backgrounds such as but not limited to TRICARE, the North Carolina National Guard's Integrated Behavioral Health System, the Army Reserve Department of Psychological Health, the United States Department of Veterans Affairs, the Division of Juvenile Justice, and related organizations.
Prefer at least one (1) year of clinical policy review, conducting audits, or quality improvement review experience.
License/Certification:
Fully Licensed in North Carolina with a LCSW, LCMHC, LPA, LMFT or RN.
Must have a valid driver’s license
Location: Remote within North Carolina.
Must reside in NC to be considered for remote status.
Deadline for application: June 18, 2025 at 11:59 PM
To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume. Your resume must provide your level of education and detailed work experience, including:
- Employer Name
- Dates of service (month & year)
- Average number of hours worked per week
- Essential duties of the job as related to the position you’re applying for
- Education
- Degree type
- Date degree was awarded
- Institution
- Licensure/certification, if applicable
After submitting your application through our career center in ADP, your resume will be reviewed to ensure that your skills and experience meet the essential criteria for the role you have applied for.
You will be notified by HR on the status of your application as appropriate. All applicants will receive a final email when the recruitment cycle for the position has closed.
Join our Talent Community through our ADP career center to stay informed about positions you may qualify for. Remember to keep an update resume in the Talent Community profile.
The diversity of the communities we serve is reflected in our employees. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer.
Trillium Health Resources is a drug-free workplace. Candidates are required to pass a drug test as a condition of employment.
#Innovation #Technology #Careers #NorthCarolina #BehavioralHealth
Required profile
Experience
Other Skills
- Quality Assurance
- Social Skills
- Teamwork
- Communication
- Problem Solving
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