Technical Support Specialist

• Work closely with Field Operations, Strategic Operations, and Engineering to maintain client and partner relationships and resolve issues relating to First Advantage devices
• Resolve customer and partner inquiries via phone, email, and chat
• Create, monitor, and report on troubleshooting tickets
• Maintain and track communication across First Advantage network using proprietary software
• Participate in team meetings and internal product demonstrations
• Hardware repair, testing, and reporting
• Other related duties as assigned

• Two to five years customer service or technical support experience.
• Certificate or Diploma in a relevant discipline; or an equivalent combination of education, training and experience.

• Excellent communication skills both verbally and written
• Ability to represent organization in a positive and professional manner
• Superior time management skills and strong attention to detail
• Strong desire to succeed and be able to work independently and as part of a team
• Excellent organizational and problem-solving skills
• Proficient in Microsoft Applications such as Outlook, Excel, and Word
• Willingness to learn and master new software and tools
• Strong ability to navigate through operating systems, internet and software easily

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.