Offer summary

Qualifications:

1+ year of experience in an administrative or office support role, preferably in compliance or mortgage operations., Proficiency in using email, spreadsheets, and shared folders, particularly Google Workspace or Microsoft Office., Strong attention to detail and organizational skills are essential for tracking deadlines and managing documents., A problem-solver mindset with a willingness to learn and improve processes is highly valued..

Key responsibilities:

Assist with preparing and submitting license applications for loan officers and branch offices.

Track license renewals and compliance training deadlines, sending reminders as necessary.

Conduct regular audits of license and registration data to ensure accuracy and flag discrepancies.

Provide general administrative support, including managing shared inboxes and maintaining organized documentation.

Job description

Compliance Support Specialist (Remote)
Department: Compliance

Position Summary
The Compliance Support Specialist plays a vital role in supporting regulatory and licensing compliance for our nationwide mortgage operations. This position provides administrative support for individual and branch NMLS licensing, business licenses, Secretary of State registrations, compliance training coordination, and regular data audits across internal and client-facing systems.
Ideal candidates are detail-oriented, organized, and proactive in tracking and following up on critical deadlines. This is a fast-paced, collaborative role suited for someone who enjoys building order, solving small puzzles, and keeping operations running smoothly behind the scenes.

Key Responsibilities

Licensing Support

Assist with preparing and submitting license applications for individual loan officers and branch offices
Track upcoming license renewals and continuing education deadlines
Organize and upload license-related documents into internal systems and shared folders
Monitor NMLS for updates or deficiency notices and alert the Compliance team

Business Registration Tracking

Help track renewal dates for business licenses and Secretary of State (SOS) registrations
Send reminders to internal teams and follow up on outstanding items
Save registration confirmations and maintain organized state-by-state records

Weekly Audits & Data Checks

Review license and registration data in systems like Salesforce, ARIVE, and the company website to ensure accuracy
Flag missing or incorrect data and coordinate corrections with the team
Keep compliance checklists, trackers, and spreadsheets up to date

Compliance Training Support

Monitor the completion of initial and annual compliance trainings
Send reminders to employees with incomplete training
Upload training records and certificates to employee files

General Administrative Support

Assist in managing shared inboxes and responding to basic questions about licensing or training
Maintain organized folders, trackers, and documentation
Support the team with document formatting, data entry, and file management

Qualifications

1+ year of experience in an administrative, clerical, or office support role (compliance or mortgage experience a plus)
Comfortable using email, spreadsheets, and shared folders (Google Workspace or Microsoft Office)
Strong attention to detail and a love for organizing, reviewing, and getting things “just right”

Preferred Skills

Exposure to licensing, regulatory filings, or managing deadline-driven tasks
Interest in building a career in compliance, mortgage operations, or financial services
A problem-solver mindset with curiosity for how things work and how to improve them
Friendly, dependable, and open to learning new systems and processes

Required profile