Offer summary

Qualifications:

1-3 years of experience in customer engineering or solutions engineering role., Proficiency in RESTful APIs and third-party integrations., Scripting skills in languages such as Python, Bash, or JavaScript., Strong troubleshooting, problem-solving, and communication skills..

Key responsibilities:

Develop and consume RESTful APIs for client system integrations.

Support customer onboarding, configuration, and technical enablement.

Collaborate with cross-functional teams to enhance customer experience and resolve technical issues.

Document recurring issues and gather customer feedback for internal teams.

Job description

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

We are looking for a technically skilled and customer-focused Software Development Engineer to join our CS Engineering team. This role will ensure smooth onboarding, integration, and issue resolution for our clients. You’ll work extensively with tools like Postman/Insomnia, writing custom scripts to automate integrations, validate API flows, and streamline customer implementations. You’ll collaborate closely with customers and internal teams to drive product adoption and resolve technical challenges. This role focuses on implementation andenablement, rather than core product development.

Key Responsibilities:

Develop and consume RESTful APIs for integrations with client systems

Support customer onboarding, configuration, and technical enablement

Integrate with CRM platforms like Salesforce, HubSpot, and Zoho

Build scripts and tools to support customer-specific customisations

Monitor product performance and resolve incidents in customer environments

Act as a technical bridge between Customer Support, Product, and Engineering

Document recurring issues, resolutions, and integration guides

Gather and relay customer feedback to internal teams

Collaborate with cross-functional teams to improve the overall customer experience

Troubleshoot and resolve technical issues raised by customers

Requirements

1–3 years of experience in a customer engineering or solutions engineering role

Experience with RESTful APIs and third-party integrations

Scripting experience (e.g., Python, Bash, or JavaScript)

Strong troubleshooting and problem-solving skills

Excellent verbal and written communication skills

Experience with CRM platforms like Salesforce, HubSpot, or Zoho

Nice to Have

Experience working in a SaaS or AI-based company

Familiarity with authentication protocols (e.g., OAuth, JWT)

Exposure to log monitoring and error tracking tools

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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