Offer summary

Qualifications:

5+ years of experience managing Salesforce CRM implementations and development, 3+ years of people management experience, preferably leading technical teams, Strong understanding of agile project management methodologies, Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders..

Key responsibilities:

Lead and mentor a team of Salesforce and Zuora administrators and developers

Drive the implementation of agile methodologies across the team

Collaborate with business stakeholders to gather, analyze, and document business requirements

Manage the full project lifecycle for CRM initiatives, from requirement gathering to implementation and user adoption.

Job description

Revinate is an innovative hospitality tech startup that is revolutionizing how customers manage their operations and enhance the guest experience. Our solutions leverage advanced technology, data analytics, and automation to improve efficiency and drive customer happiness in the hospitality industry.

Role Overview

We are seeking an experienced Product Owner (BA/Manager) to lead our Salesforce and Zuora Admin and development teams. In this pivotal role, you will be the bridge between business stakeholders and technical teams, translating complex requirements into actionable deliverables while driving implementation through agile methodologies. This position is critical to our continued growth and system optimization, ensuring our CRM infrastructure effectively supports our business objectives and customer needs.

What You'll Do

Lead and mentor a team of Salesforce and Zuora administrators and developers, providing technical guidance, career development, and performance management

Drive the implementation of agile methodologies across the team, ensuring timely delivery of high-quality solutions

Collaborate with business stakeholders to gather, analyze, and document business requirements and translate them into technical specifications

Manage the full project lifecycle for CRM initiatives, from requirement gathering to implementation and user adoption

Develop and maintain system architecture, data models, and integration frameworks between Salesforce, Zuora, and other business systems

Create and execute comprehensive testing strategies to ensure system quality and stability

Monitor system performance and lead continuous improvement initiativesEstablish and enforce best practices, governance policies, and documentation standards

Manage system releases and change control processes

Stay current with Salesforce and Zuora platform updates, evaluating new features for potential business value

Present regular updates to leadership on project status, system health, and strategic recommendations

Collaborate with IT and other technology teams to ensure seamless integration and alignment with the broader technology ecosystem

What You'll Bring

5+ years of experience managing Salesforce CRM implementations and development

3+ years of people management experience, preferably leading technical teams

Strong understanding of agile project management methodologies

Proven track record of successfully delivering complex CRM projects on time and within scope

Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders

Experience in gathering and analyzing business requirements and creating detailed functional specifications

Familiarity in Salesforce configuration, including custom objects, workflows, process builders, and validation rules

Experience with Zuora and CPQ implementations

Knowledge of the hospitality industry or SaaS business models

Advanced Salesforce certifications (Application Architect, System Architect, etc.)Experience with data migration, integration tools, and API development

Knowledge of JIRA, Confluence, or similar project management tools

Experience with Lightning Web Components or Apex development

Understanding of data privacy regulations and compliance requirements

MBA or relevant project management certification (PMP, Scrum Master)

Top Three Outcomes For Year One

Successfully implement and optimize the Salesforce and Zuora integration strategy, resulting in improved data flow, reporting capabilities, and user experience

Build and lead a high-performing team of admins and developers by establishing clear objectives, development paths, and agile processes that deliver on-time, high-quality solutions

Partner with key business stakeholders to identify, prioritize, and deliver system enhancements that measurably improve operational efficiency and support revenue growth

Benefits

Health insurance-employee premium paid 100% by Revinate

Dental insurance-employee and dependents’ premium paid 100% by Revinate

Vision insurance-employee and dependents’ premium paid 100% by Revinate

401(k) with employer match

Short & Long Term Disability insurance

Life insurance

Paid Flex time off

Monthly work from home stipend

Telehealth access

Employee Assistance Program (EAP)

Revinate values the flexibility of a remote workforce and the benefits of localized hiring. We focus on specific cities to foster local communities and enhance team cohesion, allowing employees to collaborate, attend local events, and build a strong sense of community and company culture.

Candidates must be located in the city listed in the job application. Thank you!

Revinate is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complementary.

Important Security Alert

We have been made aware of fraudulent activities involving individuals impersonating our HR team and offering fake job opportunities. Please be vigilant and ensure your safety by verifying all job offers.

For Authentic Opportunities: Only refer to our official careers page on our company website. Your security is our priority. If you encounter any suspicious activity, please report it immediately. Stay safe and secure! You can confirm or inquire with any questions by reaching out to recruiting@revinate.com

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