Program Manager, Central Operations Services, One Medical Operations

Description

Shape the Future of Healthcare with Amazon One Medical!

Amazon One Medical is revolutionizing primary care, and we're seeking a Program Manager to lead our strategic initiatives. Our mission is to transform healthcare through a seamless combination of innovative technology and exceptional patient-centered care. As a Program Manager, you'll be at the forefront of this transformation, driving key initiatives that directly impact our members.

This role will play a key role in supporting One Medical’s Clinical and Central Operations team focusing on the strategy and execution of Mission Control and the Virtual Medical Services team. You will be part of a team working to develop and deploy complex initiatives including new delivery models of care, cost of care initiatives, customer experience improvements and product deliverables. You will be expected to keep a pulse on the organization to help to deliver meaningful communications to stakeholders, keep them informed and ahead of changes. This role will also be in charge of the intake process and managing the portfolio of new work and requests coming into both teams. This role will need to have tight collaboration and communication with all key leaders of the Virtual Medical Services Team and Mission Control as well as supporting groups throughout One Medical and Amazon Health Services. We're looking for a dynamic program manager who can navigate ambiguity, inspire teams, and execute with precision.

As a key player on our Central Operations team, you will have the ability to cultivate relationships and drive operational excellence across departments, with a proven track record of identifying operational gaps, communication gaps and putting forth strategic roadmaps to close those gaps.

Key job responsibilities

Strategic Implementation: Design and implement large-scale strategic initiatives, including project plan, reporting, communications, stakeholder engagement and change management

Partnership Management: Partner with key leaders of VMT, Mission Control, Product, Engineering, IT, Clinical, Learning and Development and Analytics to collaborate on shared priorities that enable team member efficiency. Create and manage project plans, and lead work cross-functionally to meet desired milestones.

Cross-functional Collaboration: Collaborate with cross-functional teams across all levels and functions (e.g. Operations, Clinical, Product) to drive project execution

Business Performance Management: Manage project KPIs and SLAs and equip teams with tools to exceed targets in business performance

Structured Problem Solving and Continuous

Improvement: Break down complex problems into manageable actions and lead improvement initiatives supporting scalability and growth

Program Management: Ability to work with key stakeholders who are asking for new work to be handled by either VMS or AOM-customer care. Help with the intake process, prioritization and stakeholder communications.

Basic Qualifications

• 4+ years of program or project management experience
• Experience defining program requirements and using data and metrics to drive improvements
• Experience delivering cross functional projects
• 4+ years of program or project management experience with a background in healthcare
• Ability to work successfully with providers and clinical leaders
• 4+ years of project or program management function working with with various stakeholders including clinical, product and technology teams
• Experience leading large-scale strategic initiatives in healthcare
  
  

Preferred Qualifications

• 4+ years of cross functional project delivery experience
• Experience defining and executing program requirements
• Experience in client-facing or partnership roles
  
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $189,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - 1Life Healthcare, Inc.

Job ID: A2992762