Patient Representative

At Annexus Health, we are a team of dedicated professionals with backgrounds in life sciences, healthcare software technology development, and the provider setting. While we approach our work from different angles, we are united by our commitment to reducing financial and administrative burdens across the patient access journey in order to improve access to care and combat financial toxicity at both the patient level and the provider level.

Patient Representative

We are seeking a highly driven Patient Representative to join our growing team. The Patient Representative plays a vital role in supporting patients through their financial assistance journey, from initial assessment to ongoing management. This position requires outstanding teamwork, problem-solving, and communication skills. If you’re highly motivated, passionate about helping patients, and eager to join a fast-growing startup focused on making a difference for patients, then we would love to meet you!

What You Will Do:

• Contact patients by phone, email, or text to collect any required documentation (e.g., household income, insurance documentation) for enrollment into, and ongoing management associated with, financial assistance programs
• Communicate directly with on-site client staff to collect signatures on paperwork and prescriptions to submit to patient assistance programs
• Collaborate with other internal partners to follow up on pending patient applications with financial assistance programs using portal access or phone when necessary
• Ensure all activity and information is documented within the AssistPointⓇ platform and other internal/external systems
• Maintain consistent communication with patients, clients, and internal teams to ensure timely completion of enrollment steps
• Collaborate with internal teams to resolve any patient or documentation issues
• Research and resolve any outstanding concerns raised by clients
• Act on STAT opportunities for enrollment into financial assistance opportunities if and when alerted
• Maintain confidentiality and compliance with HIPAA and all applicable regulations
• Provide a compassionate, patient-centered experience with a focus on efficiency and accuracy
• Respect the dignity and confidentiality of patients
• Assist with training and orientation of new employees as assigned
• Perform other duties as assigned

About You:

• Excellent interpersonal, administrative, and organizational skills
• Strong attention to detail and ability to multitask
• Empathy and patience in working with patients facing financial challenges in a high-stress medical situation
• Proficiency in using technology platforms like AssistPoint or similar healthcare tools
• Experience in oncology (or other complex specialty)
• Proficient in all Microsoft Office applications
• Strong written and verbal communication skills
• Ability to work well with others in a team environment
• Ability to manage time effectively, set priorities, and meet deadlines
• Ability/desire to thrive in a service-oriented culture
• Quick and deep learner
• Driven to make a difference
• Love to have fun!

Annexus Health is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Read more about the Annexus Health culture at annexushealth.com/about/.