Offer summary

Qualifications:

Minimum 5+ years of experience in a technical support role, preferably in a SaaS environment., Strong knowledge of ERP systems and supply chain applications, particularly Kinaxis and PlanetTogether., Solid understanding of Windows environments and web-based applications, with strong research skills., Experience in manufacturing or inventory management is a strong asset..

Key responsibilities:

Provide Tier-3 support for Kinaxis and PlanetTogether, ensuring smooth operation and optimization.

Diagnose and resolve issues related to the Accelerator and customizations within PlanetTogether.

Test new version upgrades for compatibility and implement necessary adjustments to maintain system efficiency.

Support two plants during US business hours, addressing incidents and providing solutions.

Job description

Company Overview:
Req ID: 327332
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
NTT DATA's Client is currently seeking a Kinaxis Technical Support Engineer - Remote to join their team in Toronto, Ontario (CA-ON), Canada (CA).

Job Description:

Looking for a Level-3 Kinaxis Technical Support Engineer to resolve incidents for Kinaxis, PlanetTogether, and the integration between them.

Tier-3 Support Responsibilities:

We are looking for comprehensive Tier-3 support to ensure the smooth operation and continued optimization of our Scheduling tool, PlanetTogether, and the Kinaxis/PlanetTogether integration.

Troubleshooting and Issue Resolution:

Diagnose and resolve any issues related to the Accelerator (Kinaxis Composite Workbooks and Scripting) responsible for loading data from Kinaxis into PlanetTogether.

Customization Support and Fixes:

Address issues related to customizations implemented within PlanetTogether and the Accelerator. Apply necessary fixes to ensure the custom functionality operates as intended/designed.

Version Upgrade Testing and Adjustments:

Test new PlanetTogether version upgrades for compatibility with existing systems and custom logic. If PlanetTogether releases a standard solution that replaces a previously implemented custom solution, the corresponding custom logic must be removed as part of the upgrade to ensure system efficiency.

Capped at two version upgrades per year.
Scope:
· Coverage for 2 Plants: Greenville, NC; Ferentino, Italy
· Expected service hours during the US business hours: 9:00 AM ET to 5:00 PM ET and CET, Monday through Friday, excluding holidays.

Requirements:

Minimum 5+ years of experience in a technical support role supporting external customers on a software solution, ideally in a SaaS environment
Experience in Enterprise Resource Planning (ERP) support, supply chain applications ideal including
Accelerator (Kinaxis Composite Workbooks and Scripting) responsible for loading data from Kinaxis into PlanetTogether
Knowledge of relevant case tracking applications
Solid working knowledge of Windows environments, ERP business software, and experience with web-based applications
Strong research skills
Working knowledge of relational databased and query writing considered an asset
Experience in manufacturing, production planning, inventory management or demand management in a support or planning role a strong asset

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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