Spanish Speaking Customer Service for Online Learning & EdTech Department

Patrique Mercier Recruitment is excited to present an excellent opportunity for a Spanish Speaking Customer Service Representative in the Online Learning & EdTech Department. In this role, you will provide top-tier support to Spanish-speaking customers, helping them navigate educational platforms and addressing their inquiries about online courses and resources. Your dedication to customer satisfaction will play a crucial role in enhancing the learning experience for users. If you are passionate about education and have a proven track record in customer service, we want to hear from you!

Responsibilities

• Deliver outstanding customer service to Spanish-speaking clients via email, chat, and phone.
• Assist customers with inquiries related to course offerings, account management, and technical support.
• Document customer interactions accurately in the CRM system for effective tracking and follow-up.
• Collaborate with internal teams to ensure timely and efficient resolution of customer issues.
• Stay informed about our education products and services to provide knowledgeable assistance.
• Build and maintain strong relationships with customers to promote satisfaction and encourage retention.

Requirements

• Fluency in Spanish and English; knowledge of additional languages is a plus.
• Experience in customer service, particularly in the education or technology sectors, is preferred.
• Strong communication and interpersonal skills.
• Proficient in CRM systems and basic computer applications.
• Detail-oriented with excellent organizational skills.
• Able to work independently in a remote setting while managing multiple tasks.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras